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Tornado Bus User Reviews
3.0 out of 5 stars
User reviews from travellers who booked their tickets with Tornado Bus
Ratings and Reviews (124)
The bus drivers only speak in Espanol. What about people who don't understand Espanol but only English? I wish drivers announce in both the languages. Thanks.
Estoy muy decepcionado del servicio del 2do conductor (cambio de guardia).
El.conducror puso musica muy alta de volumen durante Todo el trayecto sin tomar en consideración los pasajeros cansados.
Por otra parte, encendia todas las luces brillantes sin motivo aparente.
Muy desagradable!!!
Bus driver was late, made me wait outside in the heat while he sat down for a meal. Spoke no english and I do not speak spanish. Bathrooms were disgusting. Wifi was $15 when I was told it was a free amenity.
Will never ride Greyhound to El Paso again- I have Tornado Bus Lines! Clean, efficient, and safe. I wish I had tried them three years ago when my daughters started at UTEP. Now I can rest easy commuting my girls from Dallas tonEl Paso.
Staff were friendly but the bus was almost 2 hours late, I didn't receive any communication about the lateness or that the bus say espresso on it and not tornado bus. Luckily since my Spanish is not great, a customer service rep from another bus line called then multiple times until they got someone and then confirmed to me that it's coming , will be late and says espresso on it.
I was scheduled to leave San Antonio at 1 P.M. The bus was 20 minutes late. The clerk, Edgar, was incredibly helpful. He found me in the lobby to personally let me know the bus was leaving. We shook hands and I thanked him. I was told the bus was nonstop from San Antonio to Brownsville. We stopped in Riviera for snacks and Harlingen. Granted I'm the type to only stop for gas. It would be a terrible business practice to force other people to do the same. No sense in changing that policy.
Very Bad. I bought a ticket that clearly had an arrival time between 8 and 9am from Houston to San Luis. Service horrible they switched me twice to different busses and finally arrived until 4pm and missed an important doctor's appointment. I will never make business with you anymore
In addition to the bus being 3.5 hours late, the customer service both on the phone and the lack of security from the bus drivers were vertually non existent. The phone rep was very inexperienced in answering our questions and unprofessional in his interaction with us example: “ah, ok bye”, is not way a business says goodbye to a customer... While the ride on the bus was overall fine, the bus pick up and drop off stations was literally a curb side pickup and drop off. No sign and no representative to meet at an office or enclosure to ask questions or have a safe place to wait when your bus is half a day late to their location. Overall my wife and I had a poor experience, even by low expectation standards. We will not be using this service again.
My 7:45am bus arrived at 9:15am, whenever everyone (including the drivers) departed to buy and consume tamales. We didn't leave until 9:45pm, a full two hours late. The direct route promised was not followed; we got off the main highways to take a very time-consuming trip to a smaller town to let one person off. In total, we were 3 hours late arriving in Minneapolis. That's not what I signed on for.
I did not get the seat I paid for because tornado bus service over sold the bus seats and have my seat away! The bus was also late! Why should I even bother to buy online ahead of time? I will probably only use tornado bus only if it's a lady resort.
My bus never came .. i was stranded Outside at a random Mexican restaurant...waited 2 hr past the time it was supposed to arrive and called and kept being put on hold .. after 12 min on hold I hung up
The only problem I had was the location in Laredo. Without a connection to the inner city, the price added a lot considering needing to get a taxi. Plus, the bus didn’t go to the stated place of drop off which caused further problems to me.
The bus never showed up in Marianna so now we will miss our flight to the Bahamas. They reschduled us for Sat the 5th at 6:20am, if that shows up we'll have to purchase new airline tickets to get home.
I bought the tickets before time to leave 8am from brownsville and we didn't leave till 8:50am. Then the bus a.c. wasn't working so we were practically boiling inside. Then the driver kept getting lost. 15 minutes before getting to our destination he stops the truck bus and just walks of say he can't drive anymore and just walks away leaving us stranded for 20 minutes. We were supposed to get to dallas at 5:45pm and ended up get there till 9pm. I always recommended you guys but after that day I changed my mind. My daughter got of dizzy from the heat. And we were thinking of taking another trip in june but after yesterday I think I might just look for another bus company.
The bus was supposed arrive at the station at 4:30pm. It went over by almost 2 hours. It had an uneccesary stop for gas after just having stoped at San Antonio. The bus did not have any wifi or power supply as promise. The entertainment screen was also shut off.
Bought a ticket for 7:45 get to the spot only to find out that they changed the pickup time to 10:30 without even telling me. So, I then come back at 10:30 for it to come late at 11:00....
Was ignored as if nobody spoke english.
When I first got on the bus one of the bus drivers was being yelled at.
I PAID for seat #1 instead they made me sit in #3 which had significantly less leg room.
Other than that, the ride was smooth. Customer service NEEDS to be worked on!
Not pleasant at all!! I bought a ticket from tornados at 830pm, the bus driver didn't let me board cause I had to have the ticket printed out. So I bought another ticket from greyhound that was supposed to leave at 1230.
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