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La Union de Benisa User Reviews
4.2 out of 5 stars
User reviews from travellers who booked their tickets with La Union de Benisa
Ratings and Reviews (742)
Re “on time” - our bus developed a fault and all the stops were pulled out to ensure we still got to Malaga on time. Important because several of us needed to connect with the local train service.
My bus from Javea to Madrid never turned up. The driver of the next bus 1 hour 20 minutes later would not let me on. I had to pay for a taxi to Benidorm then had to pay for another bus ticket to Madrid. I would never use this service at Javea again.
Overall happy with the service, But would have liked a few more details available regarding platform numbers, waiting times for changes of bus. I booked online and the details on the ticket were very limited.
The drivers both today and on Tuesday were very rude to everyone who boarded. Today’s driver was horribly rude to a woman in front who needed advice about getting to the airport and although he understood me was very rude about me speaking in valencian, absolutely shocking customer service, very rude and definitely shouldn’t be working facing the public. Will definitely advise anyone who asks against using the Alsa buses
A huge problem was a clear and loud indication that we had arrived in Alicante maybe the driver was distracted because police got on the bus there. But not being familiar with station I stayed on bus not knowing we had arrived. It was only be a suspicion that we were going beyond it did I ask him at the service station was we still on track for Alicante. I was horrified when being told I should have got off at the previous stop. To his credit he did tell me to go to other side of service station where eventually I was able to get back to airport
It was my first time using the bus service from Alicante to Denia. I didn't need a car whilst in Spain so I decided to take the bus. Comfortable travel from A to B, I would use again in the future. Great value and service.
My ferry back to Ibiza was cancelled. I booked a bus and flight for the next day. The driver was very helpful in directing me on where to get off and how to get to the airport as there are no buses direct to airport from Dénia in January. Bus was clean and quiete.
Happy to get home safely
Late bus - and not the bus I was supposed to catch. That would have arrived later still. According to people waiting, the last bus from Denia to Valencia is always late.
We took the bus from Benidorm to Valencia. It was good value, easy to book on line, comfortable, on time and arrived in Valencia with no fuss. Much better than driving which looked like a complete nightmare!
Booking stated that there was a toilet on board. There was, but it was closed off and out of use. this made the 2 1/2 hour journey very uncomfortable. Bus arrived 30mins late, likely due to traffic getting into Valencia.
Your staff member on the trip from Javea to València was friendly, efficient and a supurb driver making for a safe and comfortable journey. I,m sure the same could be said on the return journey but I was too tired to notice.
The bus from Benidorm to Valencia was clean and fairly modern. The return bus was bot so modern and needed a few minor repairs but did not make the journey less enjoyable. Staff polite and friendly.
*Your news to remind customers of the purchased trip was very good.
*The bus was very late due to traffic in Valencia. It might be better to leave Valencia an hour earlier or later especially because of no scheduled bus for 2 1/2 hours between 16 and 18 h.
*The bus left at another platform than anounced
*It was not clear to find out which other stops on the way to Jávea there were on the route. It would be better if the bus had a sign, an anouncement or a screen where to go.
On my printed ticket it wasn't CLEAR where the bus stop in Valencia is. The taxi driver from Valencia airport looked at my ticket and he didn't know where to drop me. I don't know Valencia - so FINDING the bus stop in Valencia (Estacion Ave) was my problem.
The time wasn't a problem. I actually got on an earlier bus from Alicante so was there well before bus to Valencia. Tbe bus from Alicante to Benidorm was old and worn out. Not near the status of other buses. No power for phones, seats were worn and torn as well as miss matched.
(I was unaware of when I bought the ticket that I had to transfer). Did arrive in Valencia on time. Still very happy with company after 5 trips around Spain in last 2 weeks.
Clean, fresh bus with comfortable seats and a very helpful driver. Arrived at stop a.d left on time and arri ed at destination on time. Great value for money.
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