The coach journey itself was great. On time, clean bus, good driver. My suggestions for improvement are: 1. The ticket says Citi Express but the bus is actually Rede Express. 2. The bus number was not on the Apple wallet ticket and I only found the bus stop by chance.
So if the ticket said Rede Express and had the bus number on the email and QR code ticket that would have helped enormously.
the agents at the sete rios station were very rude and not helpful at all they are to blame for the fact that i didn't reach the bus i ordered tickets for at 8 am.The only helpful person was the busdriver at 9.30 that was very helpful. over all the ladys sitting at the desk in sete rios were just sending us away, giving no assistance.We talked to 2 of the 3 ladys there and both were rude
I bought a bus ticket for 9:30am. It never turned up. No warning, no apology.
I had to buy another ticket for another bus to leave an hour and 15 minutes later.
I missed my connection at my destination also.
Never will I buy a ticket for City Express again.
The bus driver told me that my ticket wasn’t valid, so I wasnt able to board the bus for which I bought a ticket. Then when I explained the situation at the ticket booth, instead of giving me a new ticket for free, I had to pay again. horrible experience all around.
The Driver had to open up another section of the packing space for the luggage as it was too full on the side for Castelo Branco. When I asked him to open for me he was angry and performed he slammed the door so hard when he closed it and stormed off. That is not the way to carry on about something so minor. One does not have to be so rude it's not necessary to get so upset. He will have a heartattch.
Due to a software overbooking issue, I had a ticket with seat number above 60 and since I don't know Portuguese language I didn't understand what the bus driver was saying about the overbooking problem..the bus arrival was delayed around 45 minutes and that was unacceptable..with no break in the trip I was going to lose consciousness because I needed something to eat for my blood suger level. Honestly I was shocked how they solved the overbooking problem with one hour delay, so for me it was like solving a problem with another additional problem.
I'm a US citizen and have little ability with Portuguese. It was virtually impossible for me to communicate with the drivers. When I went to the office regarding my ticket, which I was unable to print, the woman at the counter did help me to get my ticket but her attitude was not pleasant at all.
Finding the bus station in Lisbon is a challenge without clear directions from the Metro. The staff at the ticket counter in Sete Rios were extremely rude; the female one shouted at me and the male one very reluctantly answered the questions. When arrived at Castelo Branco, the luggage compartment couldn’t be opened for a while that caused me missing my appointment with my AirBnB host. The bus driver was very good and the low rating has nothing to do with him.
I should have chance the bus for going to Aveiro but they didnt say in English and I couldnt understand and I went to another city. And at the begining they checked the tickets and we talked English so they should have said before.
In general I liked the bus and service. I do have a concern about the lack of precautions and cleanliness and sitting me next to a stranger ( I observed at least one othet problematic instance of this). At least one of your competitors is much more conscious of this.
We expected more comfortable seats. There was very little space. Also no way of charging phone/devices which we thought would be available. Also we feel that water and a few snacks should have been available to purchase.
Yes, you will be able to enjoy a WiFi connection on Citi Express buses! Chat with friends and family, check your social media and emails but keep in mind that streaming is limited so we recommend downloading your favourite films and programmes before your trip.
Yes, there are power outlets and USB plugs on Citi Express. No need to fear running out of battery during the best part of your film! Note that Citi Express might use replacement buses, so we recommend bringing a battery pack, just in case.
Yes, Citi Express has a toilet on board. The toilet is located at the back of the bus or near the middle. Remember to bring hand sanitiser with you, as most buses do not have running water.
There are no meals or snacks offered on Citi Express buses. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip.
No, you don't need a printed ticket when travelling with Citi Express. Simply show your ticket on your phone along with a valid photo ID to board the bus. You will receive your e-ticket by email when booking on Busbud.
Only Certified Service animals are allowed on Citi Express buses. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Citi Express.
When taking the bus with Citi Express, you will be able to enjoy Air conditioning, Standard seat, Power outlets, Toilet, Wifi. Citi Express offers a best-in-class experience to all travellers so you're sure to have a pleasant bus trip.
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