Nothing to complain about other than the bus drivers driving. Slamming on breaks, passing cars on back roads with cars coming on the other side of the road, honking horns at cars, giving riders a lot of anxiety instead of relaxation.
Horrible! Bus station was closed. Leaving an 18 yr old girl left alone in downtown Cleveland in the middle of winter. No one would answer the phone at Barons bus. Had to reschedule for following day through Greyhound.
The staff at station were rude and did not attempt to keep the noise down they allowed loud and annoying behavior from other passengers even laughing at them. The bus driver herself was amazing. She was the only pleasentful part of the entire experience. Even with having a flat tire that delayed us for over 2 hours she was stillthe best.
The driver left without 4 passengers who were waiting inside the depot. He never came to check for passengers inside, simply stopped outside and then left without us. We all missed our trip and were completely screwed over with no way to get the bus to come back for us. One man had a child custody hearing he was going to miss. Horrible mess. This driver completely screwed us over, and he was a few minutes late as well. The four of us were there on time.
I waited at the bus station at Wooster since 8:26pm for the bus scheduled to arrive at 8:30pm. The bus did not arrive till I left at 11:00pm. Called the Barron's bus customer service line and no staff was available to take my call. Was unable to track the bus until 10pm when I saw it was already approaching Columbus. I was not picked up at the Wooster Stop at all
Never having gone by bus before, I was very pleased with the experience. The staff was very nice and helpful, mindful I had a cane and they were helpful, carrying my back pack to my seat and showing concern that I someone coming for me in Napoleon. I will definitely consider traveling by bus in the future.
I was charged to go from Columbus to Columbus when I could have driven myself to greyhound station. The baron bus left the stop on 1739 high street early so I never used the Barons bus at all, I arrived at 2:10 and the Barons bus was pulling out, it was supposed to leave at 2:25. September 14,2019, I had to drive to greyhound station anyway, being over charged by Barons bus since I never boarded it, I still have my ticket in hand. I will never use your services again
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