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3 December 2016Wendi R. | Timeliness: 2 | Staff: 1
There was no pick up at the indicated location. After many attempts I contacted a customer service person who turned out to be a driver in his shuttle. He told me I needed to go to a different location to get the bus. Also, the driver was speaking on his cellphone and checking his cellphone for much of the trip
27 November 2016Claudeny M. | Timeliness: 1 | Staff: 1
Waited for an hour before scheduled time of departure and an hour later and no bus ever showed. Put us in a real bind. No answer when calling office repeatedly, even though the office was supposedly open during the time we were calling.
Our friendly and ,very,helpful driver,Donovan,was wonderful.He made us feel comfortable and safe.Delivered us to our port in Miami where we boarded our ship. Then picked us up for our trip back home.he was a delight.Thank you for having him as your driver.We WILL ask for him,specifically,next time we need to be driven to a new destination. Alda Cincinnati
23 September 2016Laura R. | Timeliness: 5 | Staff: 5
We had a problem finding the pickup point. It just had an address which was a Mac Donald's restaurant . Panicking we were running around the area looking for a sign post /bus stop of some sort with the red line logo. Amidst all this the mini van arrived and we missed the bus due to uncertainty of pick up point. Luckily a friendly taxi driver let us contact customer services & the bus returned to collect us. We were the happiest and most grateful to the driver. I would maybe recommend you describing the pick up point , in this case Mac Donald's car park. People like myself from out of the country are not with phone numbers or coaches / taxis that are not marked with company logo. Regardless, we are tremendously grateful and we are enjoying our stay on Naples as planned. Thank you
Great first experience with the redline however the driver seemed to be in a hurry and called us to say he was waiting for us even though it was 45 min before departure, we also felt rushed as we were saying our goodbyes even though it was 30 min before departure and we missed breakfast with family since the driver made it seem as if we were late already, besides that excellent and convenient service.
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