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Florida Red Line Shuttle User Reviews
4.2 out of 5 stars
User reviews from travelers who booked their tickets with Florida Red Line Shuttle
Ratings and Reviews (458)
The bus never came to 6565 Dudley Naples, i had to rent a car and drive myself to Miami.
Got an email a day before my departure saying RedLine is only offered on the weekends. This shouldn’t have been available for me to purchase if that was the case
First trip bus did not show second trip something very large hit the windshield where I was sitting. Not sure if I am meant to ever take this bus again
Miami to Ruskin
Santra L.
12 March 2020
Excellent service and very helpful and professional driver , I am certainly very happy to recommend Florida Red Line bus service
The driver didn't leave us at the desired stop and wanted to charge us $5 each me and my boyfriend to get us to the right one (+1 stop), saying those were the regulations of the company... So unprofessional and cheeky because of course he would've kept the money. Terrible.
Bus never came. Still do not have an explanation for this. Nobody was available to help me with my distress. Tried calling the only number available but it was an international number. Did not hear from anyone until I had resolved my problem with a private driver, who took me to Sarasota to catch a different bus which left much later and arrived an hour after I had been scheduled to arrive. No problems with that line
Ruskin to Miami
Santra L.
4 March 2020
The bus never showed up, no one contacted us saying it was not coming. My credit card was charged. I received an email confirmation from the company. We missed our flight and are contacting an attorney.
I went to the address that was on my ticket. It was a plaza. I was 15 minutes early. No bus at arranged time (0930). I then turned my phone on ( had been off while I was in the United States) and found message that bus was at a different location. By the time I got there, it was gone. I was out my money I paid for the pre booked trip and data uses.
I was under the impression that it would be a “Bus”, I paid $50.00 and was told when the “Van” arrived I was not on the list. The driver was very courteous and after I showed him the copy of my confirmation that he did have room and he would take me. The information on the web sight is very misleading and it was a very disappointing experience. Definitely not worth $50.00.
The red line was amazing, efficient, driver was friendly and helpful. The only thing I would suggest is having a way to contact someone ‘live’ with a question.
The driver was only a few minutes late to puck up. The driver made up time while making our way to Fort Lauderdale. Seating was a little cramped, but everything went smoothly.
The bus was 45 minutes late. I started my wait 15 minutes early so stood out front of the hotel for one hour.
Miami to Bonita Springs
John V.
11 February 2020
He was late but due to heavy traffic and crazy re-routing of traffic lanes due to clean-up from the Super Bowl. He did a masterful job of working around the problems and always seemed to pick the right lanes to make up for lost time. I cannot fault him for being late to my pick-up point and by the time we arrived in Naples we were practically back on schedule.
The shuttle was convenient and got me to my destination on time. The staff was unfriendly to say the least and acted like they were doing me a big favor. Both the shuttle driver and customer service folks on the phone had an attitude. Sad but I don’t think I will use this service in the future.
Our driver was excellent. We thought we were at the wrong location since no one showed up on time. Turns out prior boarders has issues making him late.
We were very satisfied with the connection from Ft Myers, FL to the Port of Miami. The van was comfortable and all stops were made on time. We arrived back in Ft Myers from Miami earlier than scheduled at the end of our cruise.
I am very impressed with the driver. He made us feel comfortable and he was very helpful. I forgot to get his name. The other travelers knew him and they were very happy to see him. I like your service and I will certainly be using it in the future. May your business continue to grow. I would highly recommend your service.
Driver was friendly, competent and took his job very seriously,
making sure all passengers had a good and swift trip.
Highly recommendable!
Miami to Punta Gorda
Eva S.
22 December 2019
Loved this service- 5 star from start to finish. Plenty of email w info directly after the purchase of the ticket. The driver rang me and told me he was at the meeting point, we departed early, and got dropped off early at my destination. SUPER friendly driver. Hat off to him.
I'm aware that it can be difficult to set up but luggage space can be limited. I was carrying a standard golf bag airline approved size with me after visiting the Venice area. My travelling companion who is also a golfer, but did not have a similar golf bag was with me. If we both had such bags, as well as the other passengers' luggage, I feel we would not have fitted all the luggage on board, without putting some on the floor of the vehicle.
Donovan is an excellent driver. He mad me feel very relaxed on the trip. The bus seats are very uncomfortable. I had a back ache when I got off in Miami?
Red Line performed very well. My only problem was the shuttle bus to the Regency Hotel. I was told it came to the Miami airport every half hour. After waiting for an hour and not seeing it I hailed a cab to get to the Regency as I did not want to miss my connection with RedLine to Venice
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