The driver didn't leave us at the desired stop and wanted to charge us $5 each me and my boyfriend to get us to the right one (+1 stop), saying those were the regulations of the company... So unprofessional and cheeky because of course he would've kept the money. Terrible.

Bus never came. Still do not have an explanation for this. Nobody was available to help me with my distress. Tried calling the only number available but it was an international number. Did not hear from anyone until I had resolved my problem with a private driver, who took me to Sarasota to catch a different bus which left much later and arrived an hour after I had been scheduled to arrive. No problems with that line

The bus never showed up, no one contacted us saying it was not coming. My credit card was charged. I received an email confirmation from the company. We missed our flight and are contacting an attorney.

I went to the address that was on my ticket. It was a plaza. I was 15 minutes early. No bus at arranged time (0930). I then turned my phone on ( had been off while I was in the United States) and found message that bus was at a different location. By the time I got there, it was gone. I was out my money I paid for the pre booked trip and data uses.

Excellent service.

I was under the impression that it would be a “Bus”, I paid $50.00 and was told when the “Van” arrived I was not on the list. The driver was very courteous and after I showed him the copy of my confirmation that he did have room and he would take me. The information on the web sight is very misleading and it was a very disappointing experience. Definitely not worth $50.00.

very good service, driver was very good as well, would use again.

bus smaller than expected and I was cramped but otherwise good service.

Great trip.

Driver was great

I thougt i arrival to the airport but it was to the airporthotel

The red line was amazing, efficient, driver was friendly and helpful. The only thing I would suggest is having a way to contact someone ‘live’ with a question.

Great way to get to and from cruise ships

Will use Florida Red Line more often !!!

The driver was only a few minutes late to puck up. The driver made up time while making our way to Fort Lauderdale. Seating was a little cramped, but everything went smoothly.

Our driver, Donovan, was pleasant and professional. I would use this service again.

The bus was 45 minutes late. I started my wait 15 minutes early so stood out front of the hotel for one hour.

He was late but due to heavy traffic and crazy re-routing of traffic lanes due to clean-up from the Super Bowl. He did a masterful job of working around the problems and always seemed to pick the right lanes to make up for lost time. I cannot fault him for being late to my pick-up point and by the time we arrived in Naples we were practically back on schedule.

I highly recommend Florida Red Line. My driver called 30 min. before scheduled pickup to let me know he was on the way (and he was actually early). There were only 4 passengers (including me), so there was plenty of space. The van was comfortable and the driver was professional, personable, and drove safely. There were absolutely no issues and I was dropped at my destination early.

Driver was very professional and courteous

Wonderful service, just a little crowded in the van.

The shuttle was convenient and got me to my destination on time. The staff was unfriendly to say the least and acted like they were doing me a big favor. Both the shuttle driver and customer service folks on the phone had an attitude. Sad but I don’t think I will use this service in the future.

Had to call to find pickup spot in Fort Meyers. Didn’t realize it was at McDonald’s

It was a smooth ride and a nice friendly driver.

Need to add bathroom break.Great trip otherwise!