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User reviews from travelers who booked their tickets with Florida Red Line Shuttle4.2 out of 5 stars
Red Line is a really brilliant service that I am very grateful for. The drivers are all very experienced, friendly, helpful and receptive to everybody's needs. Thank you so much for operating this!
Everything went very well, we have no complaints
Judy was excellent. She got in touch in the morning before we left. She was a little late to the airport pickup but she did a great job.
Muy buen servicio y rápido ara
Very good service
The van came right on time to take off being very early was not really necessary the vehicle didn’t have a logo we only knew it was Florida Red Line because of other people we met that were also waiting in general staff and other travelers were nice good atmosphere but there was a problem with the gas, a change of the driver took a long time, the airconditioning was not working properly and we had a flat tire
Excellent service compared to driving and parking
The service and care I received from Florida Red Line was personal friendly and comforting.. I was so thankful for this commitment.. I would certainly book again with them!
Thank you for your excellent driving, customer service and promptness.
The first time I travel it was very late but it was on time today
Driver lady was extremely rude. We were at the pick up place McDonalds at exactly 2 : 30 pm, as scheduled for pick up. She complained that she was looking for us for at least forty five minutes, that she tried to call us. Did not realize we had to arrive ahead of schedule time by 45 minutes ! Car wasnt marked Red Line Shuttle, her shirt wasnt Red Line labeled hence it was very difficult to identify her. She was literally shouting at the passenger, "why you didnt answer the phone, we were calling you !" Again, we never expected to be picked up prior to scheduled time, nor expected to identify an unmarked car, and unprepared for a screaming, yelling driver.
Driver was very courteous and friendly, called us to tell us departure would be a bit early and drove through inclement weather and a terrible traffic jam to get us to our destination safely.
The driver was great, very polite and funny. He explained how I best got to where I needed to go, and explained a little about Miami to me, which was great, as a tourist.
Great driver. Timing was good. But it was an unmarked white van which made me very uncomfortable since I was getting picked up at 5:30am in a parking lot.
Timely... Friendly... Efficient
Our experience was quite unfortunate. We experienced a power failure the night before an early bus trip, and no one got to sleep until 2:30am, so we all slept through our alarms. Our problem, not theirs. We received a courtesy call from the service person at pick up time and told him that my son would miss the bus from Tampa to Miami. Then, after my foggy brain woke up, I called back to see when and where the next stop on the line was...gee, maybe we could still intercept! Indeed, I talked with the same person, asked the question, told him my son had missed the early bus and specifically asked when and where the next stop was, and asked if we would have to repay the cost of the ticket. So I thought he understood we would be there. We drove to the stop (Ft Myers) and arrived 20 minutes early. Waited until the pick up time, no bus. Called back, and was told the bus came through 30 minutes before the pick up time he had given me. Then he said "we tell people to be at the stop 30 minutes before the pick up time". Well, that would have been really helpful information to have give me earlier. It was a long car ride to Miami (but at least it was quality time) and back. And a wasted $50, for lack of communication.
This is my first time using this service and it was amazing the bus arrived on time we reached the airport earlier than expected driver lady was pleasant and friendly
convenient, timely, good driver, friendly
came on time it was fine
Big up, great customer service and it was a pleasure travelling with your company and will use you guys again also my family
I take this all the time Donovan is the best always helps me with my bags and it's always a smooth ride over
It was ok but it the bus is going to be later just text the passenger to notify them about the late arrival
Florida Red Line is a great service. The driver was incredibly efficient, helpful, flexible and cheerful and really stuck to schedule to arrive on time. What's really great is they don't cancel the service if there are not enough people booked, which ensures that you'll get to where you want to be regardless of the number of additional passengers. Thank you for that.
Was disappointed a little bit because I thought when we got picked up at the Fort Lauderdale cruise port that we would be heading straight back towards Port Charlotte, however we had to drive all the way to Miami to pick people up which added quite a bit of time. Would not have been quite as bad except that my friend was very sick and just needed to get home as soon as possible. Also when they picked us up, the driver was very nice don't get me wrong, however where he had to park we ended up taking the luggage ourselves and I have a broken foot & in a walker, my friend was sick as I told you so it was a real struggle to get where the van was parked.
It was very poor for an array of reasons. And I highly doubt I will ever use this survive again.
Excellent service from booking online reservation to drop-off at final destination.
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