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The seats were very comfortable and spacious. I felt safe in the overnight bus as a solo traveler. The lounge was nice coming into oaxaca, however in the platino lounge in mexico city TAPO there were no additional refreshments in the lounge. I would highly recommend this service.

The bus trip itself was great; very comfortable. Once again, the passenger area was far too cold. The driver fixed this when I told him. Why did the bus drivers have no idea what temperature to set for heating and cooling? We nearly missed our bus because the women in the ticket office sent us to the wrong gate; twice. They sent us to the regular service instead of the Platino gate. Clearly they didn’t read my ticket properly. When we arrived at Tapo Mexico City terminal, we were offered a taxi ride that seemed fine because there were multiple taxis under the ADO awning, where there were also multiple employees with the red ADO vests. We discovered in transit that we were being ripped off. For a 20-minute trip, they wanted to charge us $1,500 pesos. We negotiated it down to $1,000 but when we arrived at the hotel they told us we should have been charged about $120. Why does ADO allow these criminals to work out of their terminal? We have photos of the taxi and the driver, and we will be taking our complaint to the tourist police.

It was a smooth ride and beautiful views. Comfortable seats that lay way back down.

First of all seats are not comfort especially head rests, headrests caused nausea for both me and my wife, it's because of rigid placement. Ticket offered food for our journey, so we did not bring any. My screen was not working. No one is there to assist once driver closes the door.

Easy check in, large comfortable seats, peaceful ride, journey seemed quick even though it was 4+ hours

disaster, we asked multiple boarding staff about our 23.59 bus to Oaxaca,we arrived at 23.00. even told to wait when it was delayed, we ended up missing our bus. there was another ado bus to Oaxaca at 23.59 that was not platinum, very confusing for the staff and us. no one checked our tickets, and we were told we had to pay for another platinum ticket half price each, so another £60 to get a later bus. with 1 minute to spare! and they were not apologetic.