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Amenities on ADO Platino buses
Air conditioning
Toilet
Standard seat
Wifi
Entertainment (No Wifi)
Power outlets
Snack
ADO Platino's Coverage in Numbers
Daily Buses385
Cities15
Countries1
Routes51
ADO Platino Bus classes
Directo Economico
Ejecutivo
Lujo
Primera
ADO Platino User Reviews
4.5 out of 5 stars
User reviews from travelers who booked their tickets with ADO Platino
Ratings and Reviews (268)
Totally uneventful. Bottle of water upon boarding. Five hour trip. We took food with us. Two days to attempt to book from Acance, Merida, some time to book from Pennsylvania, USA, a few minutes to book by a pro in NJ, USA. Obviously the booking process needs improvement.
Enjoyed the waiting room, staff were excellent and the bus was comfortable. No snacks were provided as advertised and there was a limit on the Wifi which wasn’t made clear beforehand.
Absolutely amazing seats that put airlines to shame. My kids loved them. The wifi worked for half an hour. The usb ports did not work but the plugs did. The media screen is Spanish only. One of the two toilets wasn’t working . But we were pretty resolved this is the best option when weighing up a private hire taxi or shuttle or a rental car.
Very comfortable! My 12 year old son was thrilled! We loved the air conditioned waiting room at Cancun centro. Best bus ride ever. Smooth service and on time.
Very organized The Platino Lounge was a nice quiet area to wait for the bus. The departure was on time.
The bus was nice. Good electronics charging stations. Washrooms were good.
One seat was broken - unable to sit upright and unable to extent footrest - it was very uncomfortable for my partner.
The Wi-fi didn't worked the whole trip😔 One of the travelers told me to enter the bus at the beginning after the check-in of the luggage, so I did so. Then the bus-driver came and looked at me so disgusted, I didn't have a word. I already showed, that I have the Platino Busticket, would'nt have come that far to sneak in...felt very inconvenient...😔
Advertised as offering food and WiFi. Neither of these were available. The driver was very rude and unhelpful. The rest of the journey was pleasant enough. Dissatisfied, won’t be using this “premium” service again.
Merida to Vancin eas petfect, all good, very comfortable. The problem was the ticket from Cancun to the airport. They voided my first ticket. Sold me a diffetent ticket. Then said the second ticket wad not good, not refundable and I needrd to buy a third ticket. They moved the departure tome past my flight deoarture so I had to take a taxi . It feels like they took advantage of an old man trying to get home and helped the taxi setvice by making it impossible to get to the airport with ADO. Very poor husiness practice at Cancun Centro ADO.
Great bus, very clean, wonderful staff. Onboard entertainment was great. Large cozy seats. Bathrooms very similar to those on airplanes. My only complaint is that the wifi was advertised but it was impossible to connect. I tried multiple times during the trip and rebooted my phone with no success. Also we arrived 45 minutes late due to construction on highway 180.
Yes, there is WiFi available on ADO Platino buses! You'll be able to stay connected with friends and family, check social media and your emails throughout your trip. However, we recommend downloading your favorite movies and shows before your bus trip.
Yes, there are power outlets and USB plugs on ADO Platino. Sit back, relax, and enjoy your bus ride with all your favorite devices fully charged! Note that ADO Platino might use replacement buses, so we recommend bringing a battery pack, just in case.
Yes, there is a toilet on ADO Platino. The toilet is located at the back of the bus or near the middle. We recommend bringing hand sanitizer, as most buses don't have running water. It is best to hold on to the rails when using the toilet in a moving bus.
Yes, ADO Platino offers food and drinks on board. When you book your bus ticket on Busbud, you will be able to see if you will get a full meal or snacks and drinks for your desired departure.
No, you don't need to print your ADO Platino ticket! You can board the bus by showing your ticket on your smartphone along with a valid photo ID. Your e-ticket will be sent to you by email right after booking on Busbud.
Only Certified Service animals are allowed on ADO Platino buses. Unfortunately, your beloved pets are not allowed on the bus or in the hold of the bus.
ADO Platino offers you a safe, reliable, and comfortable bus journey. You will be able to enjoy Air conditioning, Standard seat, , Power outlets, Toilet, , Wifi when traveling by bus with ADO Platino.
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ADO Platino Popular Routes, Destinations and Stations