Lovely staff! Very safety oriented - insisted on seatbelts... that was a first! They also collected trash and arranged bus in an orderly fashion before arrival. Very clean. And when there were lots of sheep in the road, they escorted some tourists outside to get some photos. No USB ports.
When I wrote email to ask if I can use the ticket for later timing due to flight delay, the office staff confirmed no problem. I almost cannot get on the later timing bus cause I have missed my the timing due to my flight delayed for 4 hours! I have to beg the driver to take me and I was going to pay him the full fare as my original ticket that I bought online has lapsed.
The staff at the agency in Punta Arenas and the staff in the bus was really depleasant, rude and unprofessional! When we were asking for services (Seat change for instance), the staff made all his effort for not making it possible! They though we didn't speak Spanish and they were speaking bad on us (calling us "gringos"!).
Safe driver and courteous conductor.
Bus clean and well maintained.
My partner’s seat was double booked, but the problem was quickly resolved.
Highly recommend Bus Fernandez on the Punta Arenas to Puerto Natales route.
We had great experience twice with this company. Can book tickets via busbuds if not South American. The staff assisted us on to a bus earlier than our scheduled time, given we arrived early. Saved us hours. Can recommend!
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