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Amenities on Excluciva buses
Lie-flat Seat or Bed
Wifi + Entertainment
Excluciva's Coverage in Numbers
Excluciva Bus classes
160° Piso 1 downstairs
180° Piso 2 upstair
180° Piso 2 upstairs
Excluciva User Reviews
3.6 out of 5 stars
User reviews from travelers who booked their tickets with Excluciva
Ratings and Reviews (30)
Booked ticket wrong, and got no reply at all from the helpdesk when I tried to contact them. Bad service
My experience of Excluciva was terrible. I got an overnight bus from Cusco to Puerto Maldonado and the driver had the heat on full blast for the entire journey. It was so uncomfortable, sticking to the seats, hot air blowing so that absolutely everything was warm. It was like being in a sauna making for a hot, sticky, uncomfortable night of no sleep. There were also no staff around to ask for it to be turned down.
Additionally, the bus arrived 3 hrs later than expected (8am rather than their advertised 5.05am) which may be an issue for anyone going straight on an Amazon tour.
My chair was broke coudlt sit normally when I wanted. Cpuld manage that but the chair was falling apart. There was a smell of gas for the whole ride and i could barley breath. And it was so hot my water bottle boiled.
The air condition was completely turned off all the time. After a few hours there was no oxygen anymore. It was super hot, humid and no air to breath. It was really hard for all travelers and everyone only wanted to get out as soon as possible.
The driver wasn't kind, he didn't want to give the WiFi password, the tv sceen not working, the food we got wasn't eatable, the toilets not clean, the bus sites was good. and comfortable, the trip was fine no problem s
Haven't used other bus companies in Peru so can't compare, but very disappointed with Exclusiva. The staff in Cusco station were very rude, the bus had no wifi, it was ridiculously cold the whole 10 hours, and the stale bread and crackers they served as a meal don't even deserve to be described as 'food'. I visit 10-15 countries a year and it's literally the worst 'food' offering i've ever received on transport. Nothing impressive about this company.
Awful smell in the toilet with no paper. Internet wasn't functionning. The temperature varied inside the bus from very hot to very cold. Cheap lunch for a 10 hours trip (1 piece of dry bread, jam, cookies, small juice and tea).
Bus left at 20:30 instead of 21:10 I just made it by a minute.
On board we saw the safety video I guess more than 10 times because it wasn't shut off.
Then after an hour the k 't I let didn't work and everything smelled like urine.
It was a horrible ride... Never taking this company again
The departure address was different to what Exclusiva told us in advance, and we had to pay an unexplained 7s surcharge which was not clear from booking or confirmation email. The hour delay was not explained. The toilet ran out of paper so was disgusting (covered in excrement) for second half of trip - staff aware but did nothing . Otherwise v v good for price especially the beds .
I slept through most of the trip, so the foldback seats were obviously comfortable! Would've been good to have subtitle options for the movies. The usb point was loose - had to hold in jack firmly to charge my phone. Dinner was ok (rice and meat/vegetables) but breakfast was just a couple of very small pieces of bread, butter and jam, and a carton of juice. Overall it wasworth the extra expense for a hassle-free journey.
The biggest complaint and problem was the bathroom. For a 22 hour bus trip and first class bus, the cleanliness and quality of the toilet needs attention and improvement. The service was excellent from Valeria.
This was my 2nd Excluciva experience and unfortunately both were poor. The 2nd bus left on time but then stayed stationary for around an hour at some random place? On both buses the communication between staff and passengers was none existent. I was at the toilet when the snacks were handed out so missed out on any. The staff member could not be contacted in any way. The bottom deck was boiling and I couldn't get any water. This wasnt too bad but I tried to knock on the door and use the staff contact buttons above the seats, no one came. If there had been a serious issue then no-one would have been able to help as they couldn't be contacted! As a result of the high temperature i got no sleep on the nightbus. I used Cruz Del Sur for one trip and have to say the overall experience was more organised and professional.
No issues with timing or the seats. The entertainment worked poorly. None of the buttons worked properly. The sound for the main TV did not work. The trip was very bumpy. We arrived an hour earlier than expected I'd guess due to unsafe driving as we were thrown around a lot. The bus probably reached below 0 degrees. It was absolutely freezing. I had a tee shirt and wool sweater on and was shivering throughout. A bit of heating and an upgrade on entertainment with a safe driver and the trip would have been good.
Excellent service. We didn’t realize that the seats up top which cost a bit extra had more room and personal entertainment, next time we will buy the top deck tickets for sure. Bus bathroom did get a bit dirty but otherwise for a 22hr hour bus amazing!
Service was good overall but Bus was dirty and uncomfortable. Toilet was also wrecked by someone despite clear notices that it was only meant for urinating in. Entertainment kept cutting out- just as things were getting interesting!
Bus host was unfriendly & unhelpfull, the tiolets were filthy at the start of journey, dirty tiolet paper in sink, & on floor, urine on tiolet floor host did nothing to clean thoughout the 10 hour journey, food rubbishish, I would never use this company again. Came on same bus to Chachapoyas same story same crew the host should be sacked. Bus was not cleaned for return journey. Very dissatisfied.
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Excluciva Popular Routes, Destinations and Stations