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User reviews from travelers who booked their tickets with Express Arrow4.2 out of 5 stars
When I was asked by bus driver where I was going I said Denver(I’m am visiting from Europe so thought there was only one stop in Denver ) , it turned out Denver had 2stops and I should have said Amtrak although both stops are in Denver,(reason I should have said Amtrak is because my bag needed to go in a different compartment which took less than 1min to open)he yelled at me and said I should have said Amtrak,when i I asked him was Amtrak in Denver he became extremely aggressive and yelled at me saying “he didn’t care if there are 50stops in Denver” and to “shut up and get on the bus”. I mailed Express Arrow Company directly while on the bus and to their credit had a very quick apologetic response by one of their employees who is forwarding it on to the appropriate channel . After all the above happened when I got to my destination I was getting off the bus and the driver was shouting at a lady who had left her zimaframe in the wrong baggage compartment ,this probably added less than a minute onto his day. I think his behavior is completely unacceptable and I will be following my complaint up with the company
Bus was on-time and comfortable. The driver seemed to gas and brake the vehicle a little roughly, but otherwise everything was great.
The driver was super nice and polite, we were in Denver on time.
The bus was fine for the return trip, but the driver was rude.
The bus was two hours late I have to take taxi to make my flight on time and nobody can help me to get refund
John our driver from Denver Airport to Salina and back again was outstanding. Knowledge, timely and added refreshing cultural ambience
We got a flat tire and I would like to be comped for the miles the buss was unable to take us.
It was great!
I will take it again very soon! Thanks
THE BUS WAS ON TIME ARRIVING AND DEPARTING FROM DENVER HOWEVER IT WAS AN HOUR LATE ARRIVING IN gUNNISON. tHE WAS A SHORT DELAIY NEAR Bailey due to raodwork but no more than 5 or 10 minutes.. When we stopped in Fairplay the bus driver said it would be a 15 min break but he didn`t board the bus to depart until 20mins had passed. He also was trying to use a tablet with BOTH hands (not on the steering wheel) while the bus was in motion after we arrived in Gunnison. Then again a second time second time he took his hands off the wheel to write on paper work while the bus was moving and we swerved toward the curb. He was unaware until I said OH! OH! and then he looked up and took the wheel. Totally unsafe and scary driver.
Nice comfy bus. Awesome, friendly driver. Thanks
Great bus service. Arrived exactly on time. But what is the $3.50 service charge for? What do I get for my $3.50? You guys aren't TicketMaster, are you?
it was late
Have used a lot lately, very pleasant trips.
The driver was very kind and intelligent, always knew what was going on and knew exactly when I was suppose to get off the bus...very professional and knowledgeable...excellent!
Bus driver was on the phone for first 45 minutes of trip. Hands-free, but still . . . I thought safety was your #1 priority.
This route provides a valuable service to people traveling to/from Denver at a reasonable cost.
good trip for the price
Thank you. My experience with Express Arrow was good! It was a nice smooth ride and very scenic.
Everything was good except for the extreme radleing of seats. Got off the bus with terable headache, and wasn't pleased at all.
Bus driver outstanding friendly
Baggage procedures and tag/label instructions need drastic improvement. Crazy driver who made us late. Ran 3 stop lights after getting in an accident a few blocks from the bus station. Though the accident was not his fault, it also could have been avoided. He also preached to the whole bus (multiple times) about how he did not want his job.
Bus was 50 minutes late over an issue with a fuel card/credit card.
Driver was nice and was a good driver. Bus was late and had technical difficulties. Switched buses in Salida and that bus had issues too. But the driver made up some time and hot is yo Denver only 30 min late.
Awesome staff. Very friendly and helpful.
Great trip as usual
I cannot say enough about the driver from Denver to Salida. He was the most professional person in every way.
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