The driver didn't give us any information when he stopped. None was needed on the road, but when we were at the border, it would have been nice to know what was going on. We were there for 6 hours and 40 minutes. Then, right after the last border check, we stopped for a smoking break! Ridiculous!
When I bought my ticket for a bus with AC (maybe the driver don't want turn it on), also they sell it with toilet ( any toilet in the bus or stop to go toilet 6h trip?), the driver didn't bring us to the final destination (Central Station) it was the worst part, without any explanation about it or orientation where we were, he just took out our luggages of the bus. Unbelievable!
The bus was waiting on different address and the bus company did not inform us. It was around 5 am and so difficult to find the bus. Also, it was so hot and AC was not working. It was a small bus and we had to go with this bus around 6 hours. There was no seatbelt on the backseats of the bus. Terrible experience! I want to get back my money!
When I booked the tickets I had the impression that the bus had a wc and air conditioning. It did not have a wc and the air conditioning was turned on only for the first hours. The last 5h it was so hot that I had to lie down on the floor near the exit to survive. The rest of the passengers had to sit in their seats and sweat like pigs. In addition the trip could have been better if all seats had a reading light (that works) and that the music would not be turned on all night.
Sun roof was broken. There was plastic layer over it, not actual glass. No conditioner either so it was roasting. In the middle of the ride, driver took the plastic off but then an hour later it started pouring rain inside. Nowhere to hide. Few passengers got wet. One guy was sitting on the floor, no seats left for him and also many others in Odessa who wanted to buy a ticket on the spot.
Terrible service, bus broke on the road and we had to wait for a new one for six hours. The bus that came to pick us up was very small, hot and dirty. No apologies or explanations on the case. Very disappointed and will never use this service again
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