I did order a ticket that including hot meal and i have paid extra money for that but i didnt get nothing!

When I booked the ticket I paid for the option with a meal - however no meal was provided &I was hungry all night

No hot meal as in description, old, dirty & uncomfortable. 2h too late at the arrival

The bus departured 15 minutes too late but we arrived in time. Toilet on the bus was dirty and disgusting.

I never once saw a staff member once I was on the bus. I paid the upgrade which stated I would get a meal as well as entertainment which there were none of either. The bus also arrived an hour and a half later than scheduled. A really bad experience.

I did not get the seat or extras that I paid an extra 400 pesos for. I would like a refund of that difference.

Bus was cramped and got no stops on a 13 hour bus. I also left my phone on the bus and the staff stole it (I was last off the bus and they denied it was on there). And they also wanted 30 pesos each (me and my friend)for us to board even though we had a ticket already. Never using this company again