Good bus, safe driver. Delay was due to extensive roadwork with single lane traffic without end.

Lower movie volume

Very comfortable bus but it was late

The seats were comfortable but we made a stop that lasted over an hour and a stop that took over 30 min, so we arrived more than 2 hours late.

Left late and arrived later

Late, loud TV in the bus

Very unsafe driving

The service at the terminal was awful. The bus was dirty and smelly. The driver allowed sellers from the street to hop on the bus to sell things and also passangers that did not have a ticket to ride for free. The bus left late and arrived to our destination 1 hour and 15 min later than schedule. Overall, extremelly bad service

It should be a direct bus, but it stopped and made a way to long brake to take more passenger.

my husbands seat was broken and the toilet was not usable (no paper or water)

Need to be more organised with road closures etc

Booking the tickets was easy enough but the staff were pretty cold. I suppose by now I should not expect any bus in Central America to be on time, but 2.5hrs later and being required to switch busses and wait throws off our plans for the rest of the day. Simply have more honest scheduling so passengers can plan accordingly :)

The air conditioning was way too freezing... me and my friends were cold all the time.

Worst bus experience to date. Very delayed service

Youth protest closed the road. Not your fault

I personally thought the whole journey was very nice. There was snacks and drinks offered and a break half way to stretch your legs and get refreshments at another bus teminal. The bus was late by a couple of hours but expected that by reading other reviews. But being as comfortable as I was it didn't seem to matter much. It was a cheap and easy way to get to cartagena from Santa Marta. Thanks Mr Bus driver

Good trip

Turned up to the desk and our bus wasn’t available so we had to go with a different bus company, our journey went from expected time of 4 hours to it taking just over 5 hours.

Impossible to sleep, occasional sellers coming in and out, shouting their products, loud movie (no headphones), the bathroom was blocked by a reclining seats (had to wake up a passenger to use it), multiple long stops, honking, heavy braking, almost no space for the overhead compartment (about 40cm tall, NOTHING fits). Never riding on a UNITRANSCO again.

5.5 hours of a loud movie and bad music, playing simultaneously

Unsafe driving, the ride was supposed to take 4hours, instead it took 8!! many very long stops, zero communications to the guests about stops and possibility to take breaks and go to bathroom. So far the worst experience on bus in all central/south america

The bus leave really late around 1 hour and 20 min. At the first stop, they transfer me to another bus. Luckily for me, it was a better bus because they have wifi and they give snacks and drinks. And I arrive in Santa Marta around 9pm, which was 3 hours late from schedule.

Bus was late, no stop for lunch or dinner on a 10h bus trip, made a lot of long stops to pick people up, sometimes waiting for 10+ minutes, on arrival at night we got dropped somewhere next to the road because the terminal was closed, and where told to take a taxi.

Very nice trip with comfortable seats, a friendly driver, and good price.

A fine trip. Helpful staff. The bus stalled, but driver for it started again.