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Unitransco phone number: +57 5 6632665
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Amenities on Unitransco buses
Wifi + Entertainment
Unitransco's Coverage in Numbers
Unitransco Bus classes
Unitransco User Reviews
3.1 out of 5 stars
User reviews from travelers who booked their tickets with Unitransco
Ratings and Reviews (30)
Notice of late departure would have been appreciated
The bus was 2hrs15 LATE! It arrived at 19.15 instead of 17.00. The conductor was unable to give me an answer each time I asked ‘how much delay do we have?’. Staff was rude. I will not use nor recommend Unitransco to anyone!
The absolute worse experience on a bus I've ever had. the bus was on schedule until the bus driver decided to stop and literally buy fruit and hang out with his friends. Seriously, he stopped the bus and hung out with his friends for 30 minutes. i had a flight to catch and missed it by 30 minutes after timing it out to be 2 hours early. Spend the extra money and fly.
The bus driver stopped in Barranquilla Amand had lunch there for about an hour. Then he proceeded to fill up at the gas station and stayed there for about 30 minutes more in order to talk to some friends and eat, again. Meanwhile there was no communication about the delay whatsoever. Traffic had gotten a lot worse in the meantime so it took us another hour to get out of the city. What was supposed to be a 4-5 hour trip took 8,5 hours in the end. Traveling with this bus company was way, way worse than with the comfortable other companies.
We booked the 8.45 bus but they said that it had "technical" problems (after asking 3 times) so we had to wait for the next bus which was 3 hours later. That bus didn't leave on time and didn't arrive on time. Some of the delay was not the company's fault because there appeared to have been an accident which caused us to barely move for 2 hours. However, at every stop we had to wait a long time and people would get in and out and it was messy. In the end, where our plan was to leave Cartagena at 8.45 and arrive in Palomino at 16.00, we were on time at the bus station at 8.30 and 6 hours late in Palomino (we arrived at 22.00 at our hostel).
The bus conductor fell asleep and consequently the bus drove straight past the town that we were due to stop at - Buritaca. There were no announcements as to where we were at any given time or indeed whether we were supposed to inform the conductor as to where we wanted to be dropped off. Our ticket did of course have our destination clearly printed on it and the conductor had checked these tickets when we got on the bus. Despite having fallen asleep and the conductor wasn't apologetic in the slightest and spoke no English whatsoever. By the time we had managed to communicate the fact that the bus had failed to stop we were more than 12 miles away from where we should have been dropped off and we were told that our only option was to disembark and make our own way back. With all our bags we were forced to pay for two motorbike taxis to take us back to our hotel. This was a case of total incompetentence and resulted in needless expense on our part.
The road is one of the worst I have been on in any place on earth. I was sick for the whole day after getting off the bus. The driver sometimes dangerously overtook other vehicles, particularly trucks. A terrible experience.
The service at the terminal was awful. The bus was dirty and smelly. The driver allowed sellers from the street to hop on the bus to sell things and also passangers that did not have a ticket to ride for free. The bus left late and arrived to our destination 1 hour and 15 min later than schedule. Overall, extremelly bad service
Booking the tickets was easy enough but the staff were pretty cold. I suppose by now I should not expect any bus in Central America to be on time, but 2.5hrs later and being required to switch busses and wait throws off our plans for the rest of the day. Simply have more honest scheduling so passengers can plan accordingly :)
I personally thought the whole journey was very nice. There was snacks and drinks offered and a break half way to stretch your legs and get refreshments at another bus teminal.
The bus was late by a couple of hours but expected that by reading other reviews. But being as comfortable as I was it didn't seem to matter much.
It was a cheap and easy way to get to cartagena from Santa Marta.
Thanks Mr Bus driver
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