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Tacc Expreso Norte User Reviews
3.5 out of 5 stars
User reviews from travelers who booked their tickets with Tacc Expreso Norte
Ratings and Reviews (71)
Was almost perfect, just he can stop to get some food. From when I left calama I couldn't eat.
The bus broke down 3 times. We were left in the middle of the desert on the side of the highway for more than 4 hours in the cold and dark. About 5am, finally a replacement bus arrived. We arrived in La Serena at 7:30am, about 12hrs late. I will never book a bus with Espreso Norte again. There was little communication and as a foreign traveller, I felt completely ignored and never reassured about anything.
Bus was comfortable and got us to the destination. However the bus was late and the driver drove what we thought was too fast on the mountain roads to make up the time. For some reason we all had to sit downstairs even though our ticketed seats were upstairs. The toilet also smelt.
My only objection is to the videos played. I was seated in seat #1. The videos were very violent and loud, and it made the journey unpleasant. I don't think anyone was watching them. Most of the passengers were sleeping, so the videos were an annoyance.
Though Arica has pleasant weather, the bus decided to keep the air conditioner on throughout the night, at a very uncomfortable coolness. We were more than very uncomfortable because of the cold, and the lack of blankets or something for the bus attendant to offer. The rest was fine and smooth.
The staff at Expreso Norte were very helpful when my ticketed bus did not arrive for departure. The schedule had change. He refunded my cancelled bus and hunted me down to give me my cash back. It was greatly appreciated.
The staff were very unhelpful and the security is none existent. My bag wasn’t stolen with 400,000 pesos worth of cash and electronics inside by a man who walked onto the Bus without a ticket I have to cut my travels short now because i lost so much because of bad security and I didn’t even take the bus because my passport was stolen meaning I cannot continue my travels around South America. I would never recommend expreso Norte because of this. I am still in Santiago and have to pay for a hostel. I feel I should be compensated for my losses. Horrific service.
My trip was okay, however there were no official breaks within a 25hrs journey, which I didn't like. I would appreciate at least one break in such a long drive, where staff members make sure that everybody is back on board before setting off again.
I think the staff of Expreso Norte is nice and helpful. The cleanliness of the bus is ok, in normal average.
However, the bus station of Expreso Norte in Calama is really poor. The ceiling is leaking of water, old and dirty. The security in nearby society is not good, Some rogues came to the station and make us worried.
Please provide seat numbers for people buying tickets online. I have been moved from the seat for three times during the night. It was very unpleasant experience since they wake me up every time. Even the drivers did not know what seat was available to use.
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