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Tepsa User Reviews
3.5 out of 5 stars
User reviews from travelers who booked their tickets with Tepsa
Ratings and Reviews (347)
Very comfortable seat! (160 plus footrest) Friendly and helpful staff while ticketing and onboard. Adequate meal. Frankly, don’t care that’s we arrived closer to 6:00am than 5:00am
Our experience with Tepsa was horrible. To start, the bus was 2 hrs late. The bus driver drove 100 down the road and got pulled over by the police , he was also going 80-95 around all the bends on the hill. Trucks coming in the oposit ditection kept honking because our drive was always in the other lane on the high hill.
The movies played at a very high volume and when asked by multiple passengers to turn the volume down, he did not. When the movie finished, the opening scene would play over and over for about a half an hour because the guy responsible was talking with the drive.
This was not en enjoyable experience.
Otherwise good but the movies were playing all the time and all the speakers were on. Very annoying for people who don't want to be listening to the movies. Apparently the individual speakers cannot be turned off.
Best bus experience I've ever had. Felt like we were flying first class on a flight. Dinner and breakfast were provided as well as a blanket and pillow. So cozy! Clean bathroom. Excellent driver.
We arrived 8 hours late to Lima, first we didn’t leave until 4hrs late because of a flat tire and then the road was really bad and it took forever to get to Lima. Probably won’t do that trip in a bus again.
Péssimo! Atendimento horrível. Fiquei sem comer pois não havia opções vegetarianas (o que dizia ter no site da companhia), com algumas horas de viagem o papel higiênico do banheiro acabou e não tinha mais pra repor. Banheiro imundo. Lençol pequeno. Não cobria nem uma pessoa pequena. Fomos impedidos diversas vezes de ir ao banheiro. Inadmissível!!! Fomos avisados ao inicio do serviço que o banheiro só poderia ser usado para urinar, qualquer outra coisa, que fosse avisado a equipe, pois bem. Avisamos que necessitávamos ir ao banheiro e fomos impedidos de ir ate nas escalas que o ônibus fez. Tepsa nunca mais!!!
The staff was very unfriendly. The woman in the bus was not smiling at all. The customerservice was very bad. My friend had pain at his stomach and he couldn't use the toilet. She was talking with the bus driver to stop for a bathroom, but she never came back to us and they didn't stop anywhere. Also the entertainment in the bus was very loud because they only have a few televisions. So we must wake up very early.
We decided to pay the little bit extra for a more comfortable experience. Overall that is what we got and I would go with Tepsa again. The 145degree chairs were comfortable, big and we had a blanket and pillow. The first half of the trip was however very uncomfortable as it got hotter and hotter, the airvents by my feet blowing very hot air, making me have to pull my legs up. The airconditioning didn’t work so I had to wake up one of the staff who was very helpful in getting the driver to turn the heating down. Second half of the trip was much more comfortable. We arrivef in Abancay 1 hour early, so while I was waiting for breakfast to be served we all of a sudden had to get out abd were habded our slightly warm breakfast consisting of a bun with ham & cheese and 2 small cookies.
Overall I expected more, definately for the price (breakfast and drinks for example) but the oversll experience was relatively good.
bus was a downgrade from cruz del sur- older and less amenities. the worst part was the bus was HOT the entire night and extremely uncomfortable as a result. i had a very difficult time resting. the staff was responsive but it didn’t completely resolve the problem as the baseboard next my window seat was steaming hot.
Nice company, nice and clean bus. I would recomend to pay a little extra for the 180 degrees seats. We had the 160 seats but is was hard to sleep in. Luckaly we where thired of our flight👍🏻
We crashed in a tunnel and it was an awful experience. The staff handled it well, but we continued to drive with broken windows and glass all over the floor. We arrived four hours after our scheduled arrival time.
Bad service, they called to board to each people and they didn't call us, when I asked them what happened, they said that the bus left us.They didn't want to show us the boarding list because I'm pretty sure we weren't in the list. I had to pay 40% extra for each ticket, they sent our bags in the first bus, and they sent us in a cheap bus.
It would have been nice if the occasional message / information in the bus would have been in English. The guy in the bus was very friendly. The guy at the check in counter was not very communicative.
Les billets achetés prévoyait un départ à 21h30. Or l'horaire était affiché en agence à 22h30 !! Nous étant présentés 3/4 d’heure à l'avance comme recommandé sur le billet électronique, nous avons patienté presque 2 heures pour rien !!!
Unfortunately all there comentary and instruction were in Spanish and none in in English. Staff had little to no English either but great service other than that, very comfortable seats.
Primera observación que hacer es que nos venden un billete donde se especifica que el asiento se hace cama completa y al llegar era un sillón reclinable. Por eso decidimos viajar con Tepsa y no con Cruz del Sur.
Segundo punto en el billete indican hora de partida 21:45 y al llegar allí nos dicen que hora de salida es 22:45.
Calidad-precio me decepcionó tremendamente
Was scheduled to leave at 845pm left at 1135pm no apologies no announcements very rude office staff. When the bus arrived it smelled of pee. Awful journey
I bought a cama suite for a 7.30pm busfor 145 soles. I arrived an hour early but was told to wait for the 8.00pm bus where I was put on a normal seat that would have cost 60 soles
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