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User reviews from travelers who booked their tickets with Peter Pan
4.3 out of 5 starsThe lateness of the bus wasn’t the issue, the issue was the electrical problems. The phone chargers didn’t work, and there was no light in the bathroom. Trying to use the toilet in a bathroom with no light, on a bouncing, moving, bus was more than challenging for a woman. It was a nightmare.
I did not appreciate that I had to put two heavy luggage in the trunk and the employee saw me and my daughter making giant effort and did nothing to help us, either leaving or arriving. I never experienced such a not polite attitude.
I think the buses should be serviced and prepare ready before traveling.
The bus from Philadelphia was nice and clean.
Bus was late leaving. The driver was a very nice gentleman. However due to traffic not his fault the bus was over an hour late arriving in Washington .
The driver was very grouchy, and when got off the bus he pushed my luggage so hard it fell off the bus
I lost my wallet on the bus and was unable to contact anyone to help me
The service was excellent. The only problem there wasn’t no wi fi available as they promised.
The staff were quite unhelpful and indifferent to customer concerns. I paid for additional trip to Silversprings. However, ground staff dint announce when it was time to board. Was in the restroom then just came and sat in the waiting area. Got concerned when i saw the bus pull out. When i asked the attendant he just clarified that yeah, that’s your bus leaving. I told him that i’d been there the entire time and dint hear the announcement. He was very unapologetic. Additionally, he wasn’t readily available. I had wanted to ask him on the bus status but he hadn’t been at his desk.
The problem with the trip was the ride from Baltimore to New York. The driver made a lot of short jerky stops. It was dark and raining and I had the sense that he was trying to make up for our delayed departure. I would have felt safer and less troubled if we had a smoother, even if longer drive. I have often used Peter Pan buses and have always enjoyed the ride.
A few minutes after the scheduled time for departure but overall good
Unfortunate that we were so late. Light overhead also did not work at my seat
the bus wouldn’t start in amherst so they sent a new one and it took 45 mins. they held my bus in springfield but the driver was very rude
I am satisfied with the price I pay and the on time schedule from NYC to Baltimore
Good service, nice bus, so clean and quiet
Very great service and comfortable locations!
I took the 4:30pm bus from Springfield Mass To New York City this is my second time with the same lady driver she is amazing She is an asset to Peter Pan bus line
Fiquei apreensivo quanto a compra da passagem pelo site e não diretamente pela companhia, mas a satisfação foi surpreendente. O site é show
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