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Founded in 1932, Peter Pan is one of the country's largest privately owned bus companies, operating premier service to over 100 communities across the Northeast, with daily service to cities including Boston, NYC, Philadelphia, Baltimore and Washington, D.C.
User reviews from travelers who booked their tickets with Peter Pan Buses4.0 out of 5 stars
Very poor time management. The bus was late and then the driver got lost on the way to New York. I ended up making my connection but it made me worrrkes.
Bus driver was rude for no reason, never smiled to us and answered very roughly.Bus was late because of the coincidence in Baltimora was late
The transportation has been good so far. But there are two down sides: 1. Grumpy conductors (no professionals in customer service) 2. The vender machine at Hartford, CT bus station still keeps the dollar bills and doesn't let us take the product since two years ago.
The Springfield to NYC leg of the trip was nearly an hour early. That's what I like to see
I need to speak with a customer service representative. My trip was unacceptable.
Easy, smooth, arrived early!
On time, clean bus, Perfect in-cabin temperature.
Wi-Fi didn’t work, power points neither. Sometimes it was too cold, sometimes too hot. The bus itself was very dirty.
In general the bus made me satisdied.
The bus broke down on the highway literally ten minutes out of the terminal. After a wait we switch to another bus that didn’t go to Hartford but was able to connect with one that did. So we transferred again !! It was Real inconvenient. Peter Pan is usually reliable. This Sucked.
Very good trip
Grumpy bus driver..not clear about switching buses in Hartford for nyc..
I was pleased and will ride with them again.
Good job !
Good bus and cheap
Has been good trip, good service considering traffic
Professional service. Excellent courteous driver. Can’t beat the price
Great bus ride.
None of the poweroutlets worked!!! AC wasn't on. Wifi was really bad. Couldn't turn the light on, the whole bus was pitch dark. No information from the driver regarding the delayed arrival.
Clean and comfortable ride. Restroom is very clean!
During return trip from New York City to Hartford the driver took wrong turn and drove about 45 miles off course took repeated efforts by passengers to get driver to contact his company for assistance. He finally pulled over on Jersey Interstate and spoke to terminal. We were almost two hours late. How can a Peter Pan driver NOT know the route to Hartford? Unbelievable!
Was very comfort
nice drivers thanks
very efficient and courteous staff
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