The transportation has been good so far. But there are two down sides:
1. Grumpy conductors (no professionals in customer service)
2. The vender machine at Hartford, CT bus station still keeps the dollar bills and doesn't let us take the product since two years ago.
The bus broke down on the highway literally ten minutes out of the terminal. After a wait we switch to another bus that didn’t go to Hartford but was able to connect with one that did. So we transferred again !! It was Real inconvenient. Peter Pan is usually reliable. This Sucked.
During return trip from New York City to Hartford the driver took wrong turn and drove about 45 miles off course took repeated efforts by passengers to get driver to contact his company for assistance. He finally pulled over on Jersey Interstate and spoke to terminal. We were almost two hours late. How can a Peter Pan driver NOT know the route to Hartford? Unbelievable!
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