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The British FirstGroup owns Greyhound, which in turn is set up as several companies: Greyhound Lines Inc., Greyhound Canada, Greyhound de México, and Valley Transit. They also own BoltBus. Retired brands include Voyageur, Autobus Americanos, Yo! Bus. In some places, Greyhound uses special brands; Greyhound Connect runs more rural routes subsidized by local governments, Lucky Streak runs to Casinos, QuickLink on commuter routes. Greyhound also cooperates to connect to Amtrak trains on some routes, known as Amtrak Thruway Motorcoach.
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User reviews from travelers who booked their tickets with Greyhound3.6 out of 5 stars
Very good experience but the light contact did not work
Please donot stop this service! Your bus timings suits best
Cleaner restrooms in bus stations
Very organized schedules and great customer service at the stations
everything was great
The seats was not clean.
Solid. But the seats dont have enough room for tall people
I have this morning 5:15 trip from dc to ny and I have very important apointment by 11:00 am I miss it because birds doesn’t show up on 515 Bus was departure instead of 515 in the porch at 7 o’clock and no one help us at the terminal very very Bad attitude people working
Exactly what I expected except for the bonus of having an actually warm bus. It's not often I can just wear a t-shirt and be comfortable! I had a 15 hour ride over 2 buses. The first bus was perfect, the 2nd bus (overnight, 11pm-9am) however, didn't have properly reclining seats like the first one did. It was tremendously difficult to find a way to sleep. I did the best I could using my sweater as a neck pillow to hold up my head and managed to get a couple ZZZ's in. The woman sitting beside me wasn't so lucky lol. I felt really bad for her but the only thing I could do for her was give her the window seat. It helped but it wasn't enough. Oh well!
Bus was ok, but a little late.
Horrible, my bus had an 1.20 hours delayed
On time and friendly staff
The bus which we booked online in advance did not exist anymore and we were not informed about that! We had to reach New York City Airport to fly back to Germany and planned already with some extra time, but after waiting for three hours at buffalo terminal for the next existing bus and technical problems and an exchange of busses in Syracuse later on, we arrived in Manhatten at 9:00AM instead of our booked arrival at 05:40AM. So we had a lot of stress to get to the airport and catch our flight. That’s not what I payed for and I would appreciate if there is any refund for our inconvenience! I hope for an answer at firstname.lastname@example.org. Kind regards Marvin Link
great deal and safe
Call center Customer service, was misinformed and non compassionate
I really enjoyed that!
All the buses arrived on time! Thus, there were no problems with changing the buses
This was one of the worst rides on a bus I have had. The bus was late and the driver could not find the bus station in Wilmington and Philadelphia. The bus was 2 hour late to my destination. Instead of a 5 hour trip it turn into a 7 plus hour trip. I wanted to take the Greyhound to NJ in October, but after this trip I don't know if I want to ride the Greyhound again.
Departs on time, arrived 45min earlier (no traffic)! , WiFi works, staff was friendly, all in all best!
Good buses but terrible customer service.
Absolutely terrible. My bus was straight-up cancelled and the next bus was 15 hours later. I missed a midterm test because of the company’s incompetence. Trust me, I will not be riding Greyhound ever again.
I booked my bus and they put me on the less expensive one which was coming next. I want a refund.
The driver was friendly and seat comfortable.
The bus was delayed and it was hard getting information because the station was closed for staff. Rather then that the trip was fine.
Bus was late and didn’t even tell me when I purchased the ticket that the station I paid to go to was permanently closed. They had me depart in Raleigh,NC and I was supposed to go to Greenville, NC...Had to make my own way to Greenville on my own...
Comfortable way to travel
Reasonable service for a reasonable price.
Horrible experience and would never advise anyone else to go on this
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