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Greyhound phone number: +18774636446
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Greyhound User Reviews
3.6 out of 5 stars
User reviews from travelers who booked their tickets with Greyhound
Ratings and Reviews (30)
Good bud driver. Professionally gave complete instructions along the way at every stop.
I was very disappointed with my experience and the customer service. My bus made it to Raleigh and then I was never notified that my bus to DC was 5 hours late which I did not have time for. Not only were the staff at the bus station not helpful at all and rude but greyhound never emailed or contacted me to let me know my bus wasn’t coming until five hours after scheduled
I will never ride greyhound again. I had to wake up every 3 hours to get off and back on the bus and it was the worst. That wasnt like that before . My brain started hurting. I also lost my ticket and they wouldnt let me get back on. Oh well.
Greyhound did not even meet my very low expectations. The bud was hours late and when it arrived it was filthy and stunk terribly. The attendant threw our luggage on the ground at we got off the bus. The station was also extremely dirty and the hand dryers in the bathroom didn’t work.
My bus was late from Los Angeles to San Diego then the other bus, I was supposed to take from San Diego to Santa's Anna was gone. Then I had to wait in San Diego bus station for 3 hours to come to Santa Anna. This's bad service for a big transportation company like Greyhound. This will never happen in the UK.
There needs to be a better system for carry on bags. Everyone's carry on bag was taking up a seat and it made for a very crammed bus ride. I was completely uncomfortable the entire ride. Then there was a near-violent conflict between 2 passengers. The driver did a great job at diffusing the situation, but the ride was just awful in general. Nonetheless it was late. Will not be taking Greyhound again.
Extremely dissapointed by Greyhound. Arrangement for an alternative bus could have been made instead of telling customers that the bus would not come until 3 AM. The customer service representative at the front desk was NOT courteous at all, very insensitive, and lack customer service at all. There was no reason for his rudeness.
I was at the columbus bus station from 7am to catch the 3:15pm bus when the bus arrived the lady never call Springfield leaving me and another passenger in Columbus after waiting 15 mins thinkn the bus was late only to get the guy was rude to me and when I called the greyhound the guy wanted to charge me 20.00 I will never use the greyhound anymore
The employees and the drivers are extremely rude and I'm still not in Denver I was supposed to be there at 6:30 pm yesterday Sunday. And we won't Be there until 6:30 pm tomorrow. They did put us up in a motel but still the company sucks
Our bus was supposed to leave at 11. The staff was hardly around for getting information. We didn't leave Oakland for 5 hours. Instead of just letting us know or giving alternation patches we were told it will be here when it gets here
Custormer services are absent completely,little or few greyhound workers in different stations to orientate passengers,toilets not functioning causing some passengers to be frustrated and sick,buses depart extreamly late and arrive a day after their scheduled arrival date.Passengers are scammed by workers(extra luggage charges different from what stated in terms and conditions).In fact everything about greyhound is absolutely nonse and disgusting.
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