Best bus ride ever. No kidding. Bus was spotless, driver was super helpful. All of it great.
Smooth easy ride. Made connection on time. Very pleasant.
So easy and cheap. Driver was awesome, friendly, and fun to chat with. Beautiful drive. Bus in great condition. Would definitely ride with trailway again
The bus driver was extremely kind, and engaging...funny even. Again, I am disappointed there was no social distancing
Great and much needed service. The ride was peaceful and scenic!
Except for the number of passengers allowed on bus (this was actually Greyhound that I’m referring to) I was pleased with experience
Jacqueline C.30 April 2021
I had an overall good experience, but the bus from Binghamton to Buffalo could’ve been cleaner. I also wish the bus stopped for food at least once.
The bus driver, though pleasant, stated the mask mandate for the bus but allowed everyone to get on without a mask in sight regardless; nothing was enforced. We were past capacity with people sometimes standing, and yet myself and one other person were literally the only ones with masks on. I felt unsafe and it’s frustrating because the bus is sometimes my only option. Please do better. Enforce the rules. Have sanitizer available, etc.
They could have hit traffic better to be safe
si salio a las 2 pero llego a las 4 y era para las 3:15
Bus driver was wonderful. Bus was clean, quiet and on time.
Wasn’t taking the proper precautions to ensure no one was at risk during this pandemic
During this pandemic there should be less people on the bus and people should have to be sitting next to eachother less than 6 feet apart.
My favourite choice of transport since 2019
I was quite surprised of the efficiency of the bus service considering it was my first time. In light of the pandemic though I did expect less passengers for this 7 hour trip. The bus was filled to capacity and social distancing was impossible. Moreover, at the last leg of our trip we were asked to unboard the bus and transfer to another. At that juncture, staff in Rochester asked to check the tix of all passengers hence causing a delay in arrival. This change in service was not previously announced.
Good ride but bus came a little but still got to New York City at a decent time
It was very nice trip - some maintenance items need to be addressed - example working Power plugs and Wi-Fi
Overall a great experience! The staff was very friendly.
Overall a decent experience. The most challenging aspect was to find the gate for departure at Port Authority Bus terminal. An online search function to be able to identify the fate in advance would be good.
Fine other than over booked bus
I had problems getting the ticket to print out on my printer. I was not able to board without a printed ticket so my money was wasted
Anthony H.21 February 2021
the bus got cancelled and I only got notified about it after I called
Sebastian R.2 February 2021
Ernesta G.28 January 2021