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VILAMORA User Reviews
2.8 out of 5 stars
User reviews from travelers who booked their tickets with VILAMORA
Ratings and Reviews (30)
I had the most horrendous experience with Vilamora and there was total confusion around bookings and we had to spend 2 days trying to get home in airports and bus stations and finally found a b&b that was equally as disgusting.
This was my third time(will be last) traveling with vilamora, my first 2 experiences were the best j won't lie. Everything was good but this time around NO!!! the bus was late by an hour. We were scheduled to arrive at 4pm in Durban (as passengers, we pick certain schedules for a reason) but arrived at Durban station only 6pm. The bus seats were very dirty, the top part of the bus was broken, the flooring was shaking and air was coming, the bus had a constant sound as if something is loose when in motion and worse when it's turning. it's like y'all guys think we desperate and we'll pick y'all cz it's cheap. My advise is. Not all of us pick services/brands cz of the price, we pick them to show loyalty and also pick them for liability, meeting standards. Please be consistent in good services and please throw away that shack y'all call a bus
The most horrible ever bus service I've ever seen, bus late with two hours and not even a single person bothered updating us. Due to this I ended up missing the main bus going to Oudtshoorn (Intercape) because the bus was dismally late with two hours and none was ever bothered to ask
Very bad experience Ian disappointed I don't think I will ever use to buses lots of corruption in yo offices they selling tickets to passengers with different prices they made us walk from park station to yo offices why bus can't pick us in park station or be clear when we book to where we gonna find yo bus we had to run quite distance with bags to yo offices and it was already one houre late
Bus was in good condition, driver drove well, driver was friendly. The travel time listed on bus schedule was very inaccurate as the trip took double the time. I.e. bus was scheduled to arrive in Pietermaritzburg at 23.45 but arrived at 03.00.
We had to change into another at night and it was freezing cold having to wait until we can continue in another bus standing outside with children and luggage. Reason being issue with the tyres, how did they allow it to leave Jhb knowing that this issue 3xisted pre taking this trip.
I will never use the bus again. I was at station at 5am waiting for bus to arrive at 5:45am but it came at 6:40am. I was supposed to make it for my appointment at 9:30am but it took 3 hours to get in PE and missed my appointment 🙃 because the bus dropped me at 10am . On the ticket it was supposed to arrive at 8:55am but it arrived late. Thank goodness that I had to negotiate with the people where I was going. Please improve your services. Your Staff where not apologetic instead they were justified. Never ever use this bus. Poor service
1 Very late
2 Driver tried to make up time by driving very fast
3 Speaking disrespectful with passengers
4 Stop without feul cause me to make alternative arrangements to get home
5 No change to get any refreshments
6 Overall bus in bad state should not be used to transport passengers before major repairs are done because lives are on the spell
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