Find coaches from Toronto to Western University

Ride ended up taking 1 or 2 hours longer than expected which I understand cause of Toronto traffic, but there was this awful sound like some sort of alert going off the entire 3-4 hour drive that stopped me from sleeping snd gave me a massive headache.

Your bus was delayed for 2 hours. No notices or anything. It actually said departed on the board! Major hassle for everyone waiting

The seats were much smaller than the ONEX bus, the driver wouldn't even talk to us when we asked a question, and the bus smelled.

Intercity bus was awful. It never arrived. Finally was able to jump on another intercity bus two hours after my departure time. No communication from the bus company and when calling the help line was met with aggression and no help whatsoever.

Absolutely awful. Thedeiver was falling asleep at the wheel and driving so dangerously. I felt so scared

The driver was fantastic! We were not picked up in the usual van but a kind of mini school bus that was extremely bumpy, no power outlets and very drafty.

Missed my bus, arrived at Pearson bus bay at exactly 6pm only to watch the bus drive away.

Even when I was running late, and didn't know what to do, they were patient enough to contact me and gave me directions to their terminal at the airport.

Terrible busses, crowded full cold and no plugs driver drives terribly and there’s so many routes my trip was expected to be 2 hours and ended up being 4.5 not sure why they don’t traffic as a factor for their eta

Nice comfortable shuttle bus operated by Velocity. The driver, Balraj, was exceptional. He was so quick to jump out and open the door at stops that I couldn't beat him to the handle. Very careful when loading the luggage in and out of the back and even lifted the suitcases up to the curb for everyone. He was very respectful of all passengers regardless of age. Definitely would like to ride with him again.

It was not on time, 45 minutes late. Driver nice and conditions of the bus good. 🚌

The bus and driver were wonderful. I kind of expected internet, plugs and a bigger bus - however the driver and bus were definitely fine. The signage in the Airport is not helpful.

Slowww driver. Insanely late. Bus was an hour late and got to London at 11:30. Bus driver was soo slow as well omg just torture

Beautiful, clean, modern station at Union. Friendly driver, leaves on time and excellent pick up and drop off points. Cheap fares.

It was awful, the bus driver was 2.5 hours late and joked about it multiple times. The outlets on the bus also didn’t work.

the bus had a fire alert despite there not being an actual problem, and the bus was forced to go out of service. we were stuck in the middle of nowhere for 3 hours. no fault of the drivers, they were very kind and sympathetic, but it was still very physically taxing to have my journey extended by three extra hours.

Seats and bathroom were very clean and the bus left on time! Great service overall!

Our bus broke down in the middle of our trip. Had to wait for 2 hours before another bus came to convey us to our destination. Not a pleasant experience for a first timer

Kudos to our bus driver this morning for calling the attention of one passenger using her phone on loud speaker. The bus and the toilet was clean. I just hope that they could improve on the wifi connection though.

It was my first time using New York Trailways. I was going from Toronto to London Ontario. And this was the best trip. The seats are very comfortable. And I had a space for my legs to feel free. There was a working restroom, which is a big plus. I can't say anything about Wi-Fi, because I didn't use it. I was listening to music. And I want to add that the driver was also excellent. He helped me with my luggage. His attitude was positive. I enjoyed it a lot. Thanks for such a good trip

The bus was clean. The driver was courteous and professional. We reached on time.

Most incredible bus service I've been on. Everyone cares: there's an attendant that serves water and the atmosphere was very friendly. They truly care about customer service and it reminded me of when service matter. I will always recommend Red Arrow to anyone travelling by bus.

Everything was wonderful. The ladies ( the driver and the assistant) were very nice.

Excellent trip! Comfortable seat, complimentary snack, on time, driver and the lady are very nice and friendly.

The bus cancelled on us and never notified us so we waited in the cold for an hour on Christmas Day missing Christmas dinner with our family

Needs easier ways to communicate and receive information. Too much guessing with the service to be provided.

My trip with OurBus was from Toronto (Front and York) to London, Ontario, with the final stop at the VIA Rail train station. Unfortunately, I was disappointed to find that the bus did not stop at my intended destination, Western University behind Elgin Hall. I had planned my trip based on the location I booked, and this change caused significant inconvenience. I believe it's important for services like OurBus to maintain consistency with their stops, especially when passengers plan their trips based on the schedule and route they book. This experience was not acceptable.

I’m afraid there wasn’t a lot I was happy about. The driver was on his phone, the vehicle was old and has to go in the slow lane with hazards on as it was so slow.

Our experience was shockingly inadequate. After an international flight from Madrid we had anticipated the final homeward bus ride to be the least complex part of the trip. Told to be at terminal 1, pillar P4 15 minutes before our 5:05 p.m. bus - we followed instructions. By 5:30 there was no sign of the bus, so I checked messages and at 5:40 received one indicating the bus would be there by 5:35! There was no further communication from the company - nor did our bus ever arrive. At 6:45p.m. (Having waited outside in the cold for 2 hours) an alternative company also heading for London, Ontario was able to take us on board (at $40 each) and we arrived at our destination.

Bus did not show up. Or did not park where shown in the ticket. Had to book another bus casing a further two hours delay.