I purchased my ticket at 10:34- My bus ticket stated bus would pass at 11:10. stood at the bus stop from 10:49 to 11:50 thinking the bus might be late due to the snowstorm. bus never came. There was no cover. I was soaked and chilled.
If the bus passed early I should never had been sold the ticket.
I gave a poor review because, even though I was sitting right in front of the gate 20 minutes early for the bus, and even saw it standing there waiting for people to board for that whole time, when it was time to board, I heard and saw nothing. I saw nobody board the bus. Nobody called us to get onto the bus. There were two gates right beside each other, where several people were waiting. It was impossible for me to tell who was waiting for which bus because there were not two clear lines, just a gathering of people clustered around the two side-by-side gates. There was nobody at departure time saying 'all aboard' or something like that. One minute I am looking at the clock and it is 7:09 (the departure time was 7:10) and nobody is getting on the bus, even though there are several people waiting. I assume that it is not ready to board for some reason, so do not think anything of it. I must have not been looking at the gate at the precise time that the bus left, because when I looked at the clock again, it was 7:15, and the bus had left without me! I was so upset. Perhaps it was nobody's fault... I don't know. But I am used to some indication that it is time to board and that the bus is about to leave. It was really strange and I was quite devastated to miss the bus. I have never missed a bus in my life. Please have your people say "All Aboard"! In English or French. It doesn't matter. Both languages are fine.
When I asked if the driver could retrieve my bag at a hang luggage only stop, I was treated with such disrespect that I couldn’t even believe it was happening. When I tried to explain, he told me he would help me if I spoke to him in French even though it was clear it was not my strong language. When I did so, he repeated himself about not being able to open the bottom of the bus and started to drive. I understand completely that those are the bus policies but I was extremely surprised that staff would try to embarrass me intentionally by causing a scene when he could have just explained politely. I am seriously distressed by this incident.
I've never used your service before, but needed to get to a meeting on time in Saint-Sauveur. I've also never ridden a non-local bus in Canada. My experiences have been on U.S. buses. Your bus is cleaner, nicer and more comfortable than any I've ridden in the U.S.
At St.Jeromes, the bus driver stopped at the bus station and said the bus would stop here for five minutes and we could get out to use the bathroom here. I left to bathroom and when I came back, I saw the bus left without me! I went inside and told the lady at the counter that the driver forgot me in spite of my backpack is still on the second seat behind the driver and my luggage is in the bus as well. So she called the company for me about my situation, my bags in the bus and then told me to take a local bus to Mont Tremblant. First she told me I had to pay six dollars because it’s not the same company but I told her I was left by the bus driver, why I had to pay an extra. She then went to tell this local bus driver for me and he let me in and brought me to Mont Tremblant. I arrived there at 5:30pm (instead of 5pm. because the Galland bus driver forgot me!) Anyway thanks to the lady and the local bus driver who help me out of this bad situation!
Ultimately the bus took me where I needed to be. However, it was difficult to find the stop, since the stop sign was not obviously placed, and the bakery the ticket said it would be at was shut down. The bus was 22 minutes late, and when I tried to call Galland, the recording said they were closed.
Great service, professional, friendly and helpful staff.
Suggestion: Having used your service various times some buses could be updated - interior is looking a bit tired.
That said, five stars all around and I have recommended your services to friends.
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