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Autobus Galland User Reviews
4.3 out of 5 stars
User reviews from travelers who booked their tickets with Autobus Galland
Ratings and Reviews (2650)
The experience with your company today was very disapointing. There was a mistake on out drop off location on our ticket and we were unaware that it was two cities too early due to my english father buying it for me and choosing the wrong city. when we arrived the driver told us to get lost and that this was not his problem, even after telling him it was an honest mistake and we had no way of getting to the final town. With a half empty bus he abandoned us there with very rude words. No remors, no care for customer service or our well being. Overall some of the meanest and most cold hearted customer service I have experienced.
I had such a pleasant ride with Autobus Galland! Very clean, comfortable and punctual bus, it even arrived early to Montreal. The bus driver was extremely friendly and helpful. Will definitely take this bus again!
Tout était parfait surtout que c était mon premier voyage en autocar. Je retourne Lundi à Laval merci du bon service même aux gentil jeune homme qui m à très bien servit à la station Shell a St Jovite très poli et très avenant avec un beau sourire et de même pour mon chauffeur de jeudi. Merci du bon service
We called and were told the bus was 30min delayed and when we arrived 20min early the bus already left. Communication was very poor on the customer service and he hung up on us when we tried to ask for help, which also caused that we missed the bus.
Le bus a eu un problème technique. Il s’est donc arrêté au terminus Laval où nous avons attendu un bus de remplacement 20 mn annoncées, réel presque double, après heure de trafic donc retard important.
Great ride and service! . Only thing is that it was cold in the bus! I think the AC on. Everyone had their jackets off at first but I noticed as well over time people were putting their jackets back on.
The bus driver was very rude and unkind.
He turned air conditioner so we were very cold. So I asked him to turn on the heater and he said “no”. The bus temperature was 16 at that time. I always carry one thermometer. I took a photo that he turned the air conditioning. And he blocked the first row passenger seat with a gabage can but I need the seat as I am senior handicaped. So I asked him if I could seat there but he said “no”. A man yielded his place to so I could sit behind the driver. Later when a young get on the bus, he removed the blocked garbage can volunteerly and offered to sit the first seat what he prohibited seat to me. The driver reserved the seat for her.
Bus never arrived to Montreal. Everything was fine from Mont -Laurier to Mont-Tremblant. Then we changed bus driver and started loosing time. We arrived late at St-Sauveur. After St-Jérôme an alarm sounded and the Bus driver stopped on the side of the Highway. He started to speak very loudly with his support team about hot tires while walking up an down the aile in panic mode, not explaining anything to the passengers. We were listening to everything being said between him and his support. It was obvious bus driver was very inexperienced. We stopped on the side of the highway and
he did not even think to put any warning triangle or signal behind the bus to avoid and accident. Only after over 10-15 min or so did his support team over the phone remind him of basic security measures. After that we stopped at a gas station for some reason then the driver said casually we are going to Laval to exchange bus. In the end bus dropped us at Cartier metro station. Nothing was officially explained by the bus driver. Never a word of apology. It was just Terrible service and we were just relieved to get of this stressful ride with a ridiculous driver who needs more training before taking charge of customers.
No, WiFi isn't available on Autobus Galland buses. Download your favorite movies, TV shows, and audiobooks or bring a good book and listen to some music to fully enjoy your bus ride! You can also use this time to catch up on some much needed sleep.
Are there power outlets or USB plugs on Autobus Galland?
No, there aren't any power outlets or USB plugs on Autobus Galland. We recommend bringing a battery pack to make sure you won't run out of battery, or bring a good book and stay entertained throughout your bus ride!
Does Autobus Galland have a toilet on board?
Yes, there is a toilet on Autobus Galland. The toilet is located at the back of the bus or near the middle. We recommend bringing hand sanitizer, as most buses don't have running water. It is best to hold on to the rails when using the toilet in a moving bus.
Does Autobus Galland offer meals or snacks during the bus trip?
Autobus Galland doesn't offer any meals or snacks on board. We recommend you bring some snacks and drinks in a reusable water bottle for your bus trip.
Do you have to print your Autobus Galland bus ticket?
No, you don't need to print your Autobus Galland ticket! You can board the bus by showing your ticket on your smartphone along with a valid photo ID. Your e-ticket will be sent to you by email right after booking on Busbud.
Does Autobus Galland allow pets on board or in the hold of the bus?
Only Certified Service animals are allowed on Autobus Galland buses. Unfortunately, your beloved pets are not allowed on the bus or in the hold of the bus.
What are the amenities on Autobus Galland buses?
Autobus Galland offers you a safe, reliable, and comfortable bus journey. You will be able to enjoy Air conditioning, Standard seat, Toilet when traveling by bus with Autobus Galland.
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