Overall very satisfactory.
There was confusion by the staff about which bus was to sit which required me to hurriedly move my bag from bus to bus. Ultimately I was assigned an excellent seat.
Don Otto Bus was way late, so I was booked on another bus the same day. That was great service.
Good executive seats. However bus needs a deep clean.
No announcements from staff.
Food ok, but crew coukd have communicated that it would be served.
No apology or explanation for delay.
Turning up on tine at Puerto Madryn would have helped.
Good service overall however I bought the business class and did not have any amenities. No blanket, nothing.
Laura V.September 17, 2019
Poor service compared with Via Bariloche that we took from Buenos Aires to Bariloche. Poor meal. no hot drink, didn't collect empty trays, floor of bus filthy with uncollected rubbish, no blankets, no pillows, ppoir for an ovrrnight service. Driver consistently exceeded the speed limit.
George L.February 17, 2019
The slight lateness did not detract from an excellent service
Due to a large section of grave
The bus was oke
Zsoka B.December 24, 2018
First ever long distance bus we have used and we were surprised at the overall quality and comfort offered.
Christopher L.November 27, 2018
The trip was in 2 parts.
First part, Bariloche to Esquel: the conductor was unpleasant but the trip was ok.
Second part Esquel to Puerto Madryn night bus): the conductor was very nice but the trip wasn't. The dinner was very light and not good ar all. We didn't get any blanket or pillow, we felt really cold. We were at the first range and there was no curtain between the entry and us, and consequently every time the bus stopped and the door was open, we woke up and felt colder, and every time somebody went to the toilets or used the stairs, the stairs' and entry's lights turned on and woke us up. The night was very long... And we were with our 18 months' old son! And there was no breakfast, not even a cup of tea.
What for a "cama ejecutivo"??
Little cold otherwise good
Catherine H.October 9, 2018
Bus is as a bit late but all in all very good
Dianne B.February 18, 2018
Great,but I was hoping for a quiet journey,many stops with lots of shouting. Understandable with people changing buses but I didn't expect it. Staff were very efficient having to do what they had to.