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User reviews from travelers who booked their tickets with El Rápido
3.3 out of 5 starsNo cups so no drinks provided nor snack as advertised. Toilet door lock and handle barely functional and no paper, soap etc. Bus arrived 45mins late as appeared to make several unexpected stops.
Very bad experience. Trip was cancelled due to a closed border and we weren't informed in any way. No e-mail, not on the terminal itself. The woman behind the desk didn't help. Service level is below 0..
Was a good trip and it departed on time and the staff were onto checking everyones details etc though when we wanted to watch the movies there was very little sound coming from the speakers upstairs. Also the driver and his support person had their music up and we could hear that instead of the movie. There were 8 english speakers upstairs and we struggled to hear the sound. Apart from that it was a most enjoyable trip, it was quick comfortable and safe.
La publicidad en el parabrisas es, lamentablemente, un obstáculo para tomar fotos.
Terrible service dirty bus and very expensive
Had a very good trip,but cant speak spanish so was unsure what to do at chile border,but turned out all good
I found the staff to be pushy and not approachable
Bus left on time and arrived 15 mins early and didn't really interact with the staff but seemed pleasant enough. Downfall was we booked a bus with food and there was no food at all, which was annoying as we hasn't brought a replacement! And The chairs were uncomfortable, even for a bus!
Bus was ok comfortable, and they served coffee. Had to wait around 2 hrs on the border. Total journey time was 9 hrs
nothing rapid about el rapido, 1.5 hours late to the bus station and the 5 hour journey then took 7 hours
Bus broke down. waited for 2 hrs. Got in 4 1/2 hrs after arrival time. no compensation given
Bus broke down and showed up to our final destination 4 1/2 hours later than the estimated time of arrival
Oldest bus that broke down in the middle of the Andes and had to wait 5 hours with no food.
The bus was cancelled because the employees went on strike or had a labour dispute and we were not advised in advance. Having already paid for our hotel in the next destination, we had to spend $4,500 ARS for a taxi to take us there. Not very happy. Will not use them again.
The bus is awesome! Everything was great, very comfortable seat, drivers were very nice, we were on time and the road was great because u can see some beautiful landscape during the trip from Mendoza to Santiago, highly recommend! Thank you El Rápido 👍😊
Bus was late and we arrived 2,5 hours late on our destination. Half way the bus stopt for about 20 min and nobody told us why..
No food or drinks provided bar a biscuit just before we got off in the morning. No blankets or pillows, so bring warm clothes, luckily we had a jacket to stay warm. Lots of stops where it was noisy with door open and lights on for long periods, so very broken sleep
The bus was late getting in to the station in Mendoza and we were an hour and 15 minutes late getting into Santiago. The seats weren’t as comfortable as other long distance busses I’ve been on, but all in all it was reasonably satisfactory.
Bus arrived in mendoza ahead of time due to border crossing being pretty quick & traffic on argentinian side being light. Journey was comfortable & snacks/drinks provided. Bit of confusion at border over procedure but overall pleasant trip
Very comfortable, clean, bus on time
The service and also the personel were to my satisfaction, I enjoy the trip. And if I get another opportunity I will use and slso advise for yr guys. Regards
Enjoyed our bus over the Andes, staff were very helpful despite our language barrier
The bus seats were big and comfy but there was no food given for a 12hr bus ride. We have been on another long bus journey and we got given food then so we werr surprised and very hungry when there was no food. Also the toilet had no toilet paper which was pretty gross.
Bus was not on time in Buenos Aires. Had to take another company
Equipe peu sympathique ( y compris au terminal) Aucun service: pour le petit déjeuner distribution d un sachet avec gâteau sec et sachet de café soluble mais pas de distribution d eau chaude!!!!! Chauffeur en pause dans les camps à parlé au téléphone pendant 45mm Cama confortable
Overall good, not a lot of space for the legs though
Good service, comfortable seats, cup of coffee, guidance at border.
I wouldn't call the dulce de leche biscuit food, which is what I had paid more for, it was just a snack and not worth the extra money
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