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El Rápido Internacional User Reviews
3.0 out of 5 stars
User reviews from travelers who booked their tickets with El Rápido Internacional
Ratings and Reviews (128)
Nice bus and friendly staff. We did not get the seats we booked online, and therefore did not sit together. Very weird. Also the guys helping with luggage kept asking for tips. We have not experienced that before with other bus companies in South America.
Their luggage crew tried to overcharge us for luggage mentioning we needed to tip - a standard in Argentina. However, they kept asking for more because we are foreign, locals confirmed it later. Also, the bus did more than 15 stops and dropoffs and we had to change bus at the begining.
My experience was poor. The bus was an hour and a half late. I sat by the screens in Buenos Aires terminal from about 2:30 with my eyes on the screen waiting for the bus. By about 4:15 I was getting a little frustrated as no one at near the bus waiting area could give me any information only to wait, so I went to el rápido to ask what was going on. I was told the bus should arrive in 15 minutes or so. With this time I decided to go to the toilet as I had been waiting for the bus to arrive to do so and get some cash. After going back to the terminal and waiting another half hour I learned that the bus had been and gone without me in the 10 minutes that I was away. I didn’t see any mention of it’s arrival on the tv screens display departures. So unbelievably frustrating. I then had to purchase another ticket and am waiting to see if I can get a refund.
The bus we got had an issue with the air conditioning, it got stuck on the coolest setting and the staff couldn't stop it. What was originally planned as a 16.5 hour trip from Buenos Aires to Mendoza took us 19 hours in the coldest bus I've ever been in. The staff gave us instant coffee sachets twice to try beat the cold but overall, not a very nice experience...
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