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El Rápido Internacional User Reviews
3.0 out of 5 stars
User reviews from travelers who booked their tickets with El Rápido Internacional
Ratings and Reviews (128)
Nice bus and friendly staff. We did not get the seats we booked online, and therefore did not sit together. Very weird. Also the guys helping with luggage kept asking for tips. We have not experienced that before with other bus companies in South America.
No toilet paper, only hot water and not the highest standard and cleanliness, but they provided us with coffee and tea twice and had a heater for most of the trip
Their luggage crew tried to overcharge us for luggage mentioning we needed to tip - a standard in Argentina. However, they kept asking for more because we are foreign, locals confirmed it later. Also, the bus did more than 15 stops and dropoffs and we had to change bus at the begining.
The bus never came. I had to take another bus. Then the bus had an issue, had to wait for another bus. We arrived 3h30 late.
I want a refund for this trip
My experience was poor. The bus was an hour and a half late. I sat by the screens in Buenos Aires terminal from about 2:30 with my eyes on the screen waiting for the bus. By about 4:15 I was getting a little frustrated as no one at near the bus waiting area could give me any information only to wait, so I went to el rápido to ask what was going on. I was told the bus should arrive in 15 minutes or so. With this time I decided to go to the toilet as I had been waiting for the bus to arrive to do so and get some cash. After going back to the terminal and waiting another half hour I learned that the bus had been and gone without me in the 10 minutes that I was away. I didn’t see any mention of it’s arrival on the tv screens display departures. So unbelievably frustrating. I then had to purchase another ticket and am waiting to see if I can get a refund.
The bus broke down for hours and the journey took as almost 22 hours.. not much communication and no apology from the driver. The worst bus service I've had in 3 months in South America!
Wel waited 30 minutes past the time on our tickets and then waited another 55 minutes in a queue to ask what was happening to be told the company had gone bust.
Very basic bus for the price. No chargers, no screens, no wifi (which was included in amenities when I booked). And 1.5 hours late (weird for an overnight bus). Toilet smelt bad too.
We were 3 hours delayed, yet were never told about this delay beforehand. This I think is unacceptable! The bus also stank, it needed airing out and a serious clean!
The bus we got had an issue with the air conditioning, it got stuck on the coolest setting and the staff couldn't stop it. What was originally planned as a 16.5 hour trip from Buenos Aires to Mendoza took us 19 hours in the coldest bus I've ever been in. The staff gave us instant coffee sachets twice to try beat the cold but overall, not a very nice experience...
Bus was 2 hours late. Not waterproof-everything including us got wet. They blared the television until 11pm. Worst bus in South America after 4 months and 6 countries.
Awful bus..we ordered a cama..It was supposed to have food on board but there was none. It was 1.5 hours delayed and allowed random strangers on board to sell food to us. Absolutely awful
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