Nice bus and friendly staff. We did not get the seats we booked online, and therefore did not sit together. Very weird. Also the guys helping with luggage kept asking for tips. We have not experienced that before with other bus companies in South America.
I paid more for WiFi and didn’t get it, staff was a little unfriendly
Oscar M.November 27, 2018
No toilet paper, only hot water and not the highest standard and cleanliness, but they provided us with coffee and tea twice and had a heater for most of the trip
Their luggage crew tried to overcharge us for luggage mentioning we needed to tip - a standard in Argentina. However, they kept asking for more because we are foreign, locals confirmed it later. Also, the bus did more than 15 stops and dropoffs and we had to change bus at the begining.
The bus never came. I had to take another bus. Then the bus had an issue, had to wait for another bus. We arrived 3h30 late.
I want a refund for this trip
My experience was poor. The bus was an hour and a half late. I sat by the screens in Buenos Aires terminal from about 2:30 with my eyes on the screen waiting for the bus. By about 4:15 I was getting a little frustrated as no one at near the bus waiting area could give me any information only to wait, so I went to el rápido to ask what was going on. I was told the bus should arrive in 15 minutes or so. With this time I decided to go to the toilet as I had been waiting for the bus to arrive to do so and get some cash. After going back to the terminal and waiting another half hour I learned that the bus had been and gone without me in the 10 minutes that I was away. I didn’t see any mention of it’s arrival on the tv screens display departures. So unbelievably frustrating. I then had to purchase another ticket and am waiting to see if I can get a refund.
The bus broke down for hours and the journey took as almost 22 hours.. not much communication and no apology from the driver. The worst bus service I've had in 3 months in South America!
Wel waited 30 minutes past the time on our tickets and then waited another 55 minutes in a queue to ask what was happening to be told the company had gone bust.
No service; for Water which is in summer time important. Breakfast very pure!!!!
Lubos K.December 21, 2017
It began rainine quite heavily during the trip and the bus began leaking water directly onto our seats for 2/3 hours
Lauren O.December 3, 2017
Trip operated by Andesemar. No air-conditioning and refreshments. Arrived Buenos Aires two and a half hour late.
Prakash S.November 17, 2017
Very basic bus for the price. No chargers, no screens, no wifi (which was included in amenities when I booked). And 1.5 hours late (weird for an overnight bus). Toilet smelt bad too.
Sabrina K.October 10, 2017
No food for a 18 hour ride but no real complaints
The bus we got had an issue with the air conditioning, it got stuck on the coolest setting and the staff couldn't stop it. What was originally planned as a 16.5 hour trip from Buenos Aires to Mendoza took us 19 hours in the coldest bus I've ever been in. The staff gave us instant coffee sachets twice to try beat the cold but overall, not a very nice experience...
We were 3 hours delayed, yet were never told about this delay beforehand. This I think is unacceptable! The bus also stank, it needed airing out and a serious clean!
The bus broke down leaving us stranded.
The bus was cancelled just before departure.
Late departing. Tv audio didn't work. Refreshments was dulce de leche in the morning. Minimal.
Bus left Buenos Aires on time, but arrived 2hours later than posted on the ticket.
Awful bus, dirty. Too cold and didn't stop once so we could stretch our legs in the entire 15 hours.
Tv too loud for those close to it. Should state the arrival time to Chile at least 2 hours later due to delays at the border.
Would be good to know how much time was available at each stop to go to the toilet or buy a coffee.
Great service. Staff very efficient and friendly
If only time at the order could be shorter!
Roger Ellwood F.February 12, 2017
Timelines was poor due to the delays at the Argentina/Chile border. As such, we were 3 hours behind schedule.
Richard K.February 6, 2017
The bus was fine but the delay at customs was over two hours which was not the bus company fault.
Duncan H.February 2, 2017
Excellent thinking by staff to take a deviation to avoid a problem on the road so we were not late
Sheila E.February 6, 2017
Staff demanded tips, crossing into chile took hours.
Rachel D.January 26, 2017
Bus was 2 hours late. Not waterproof-everything including us got wet. They blared the television until 11pm. Worst bus in South America after 4 months and 6 countries.
Brittany J.February 4, 2017
The bus arrived in Santiago over 3 hours late
Gillian M.November 16, 2016