My experience was poor. The bus was an hour and a half late. I sat by the screens in Buenos Aires terminal from about 2:30 with my eyes on the screen waiting for the bus. By about 4:15 I was getting a little frustrated as no one at near the bus waiting area could give me any information only to wait, so I went to el rápido to ask what was going on. I was told the bus should arrive in 15 minutes or so. With this time I decided to go to the toilet as I had been waiting for the bus to arrive to do so and get some cash. After going back to the terminal and waiting another half hour I learned that the bus had been and gone without me in the 10 minutes that I was away. I didn’t see any mention of it’s arrival on the tv screens display departures. So unbelievably frustrating. I then had to purchase another ticket and am waiting to see if I can get a refund.

Staff demanded tips, crossing into chile took hours.

Bus was 2 hours late. Not waterproof-everything including us got wet. They blared the television until 11pm. Worst bus in South America after 4 months and 6 countries.

If only time at the order could be shorter!

Timelines was poor due to the delays at the Argentina/Chile border. As such, we were 3 hours behind schedule.

The bus was fine but the delay at customs was over two hours which was not the bus company fault.

Excellent thinking by staff to take a deviation to avoid a problem on the road so we were not late

Would be good to know how much time was available at each stop to go to the toilet or buy a coffee.

Great service. Staff very efficient and friendly

Bus left Buenos Aires on time, but arrived 2hours later than posted on the ticket.

Awful bus, dirty. Too cold and didn't stop once so we could stretch our legs in the entire 15 hours.

Tv too loud for those close to it. Should state the arrival time to Chile at least 2 hours later due to delays at the border.

The bus was cancelled just before departure.

Late departing. Tv audio didn't work. Refreshments was dulce de leche in the morning. Minimal.

The bus broke down leaving us stranded.

The bus we got had an issue with the air conditioning, it got stuck on the coolest setting and the staff couldn't stop it. What was originally planned as a 16.5 hour trip from Buenos Aires to Mendoza took us 19 hours in the coldest bus I've ever been in. The staff gave us instant coffee sachets twice to try beat the cold but overall, not a very nice experience...

We were 3 hours delayed, yet were never told about this delay beforehand. This I think is unacceptable! The bus also stank, it needed airing out and a serious clean!

No food for a 18 hour ride but no real complaints

Very basic bus for the price. No chargers, no screens, no wifi (which was included in amenities when I booked). And 1.5 hours late (weird for an overnight bus). Toilet smelt bad too.

Trip operated by Andesemar. No air-conditioning and refreshments. Arrived Buenos Aires two and a half hour late.

It began rainine quite heavily during the trip and the bus began leaking water directly onto our seats for 2/3 hours

No service; for Water which is in summer time important. Breakfast very pure!!!!

Wel waited 30 minutes past the time on our tickets and then waited another 55 minutes in a queue to ask what was happening to be told the company had gone bust.

The bus broke down for hours and the journey took as almost 22 hours.. not much communication and no apology from the driver. The worst bus service I've had in 3 months in South America!

The bus arrived in Santiago over 3 hours late