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User reviews from travelers who booked their tickets with Jet Set Express
4.0 out of 5 starsThe conductor was very nice
Very convenient and easy
Horrible service and customer service
Unfortunately the AC on the bus was broken and they had to call another bus to transfer us to. I understand things happen, but it would have been beneficial if the driver would have shared that information with us, rather than getting off the bus and not telling anyone anything.
Usually the trip is great but, This time around the trip took twice as long to get there. And the driver was super slow at the pick up areas and took smoke breaks.
Dry clean and nice busses
Los espacios son muy reducidos y para personas altas no es nada cómodo el espacio. El baño super sucio y un olor horrible
We had difficulty understanding whether the coach was ours to board and get off due to the driver speaking Spanish and only spoke English once asked. Good driver though quick and efficient
The bus was 20 minutes late. Port St. Lucie has no shelter outside for bus pickup so I had to stand in the rain. Since the bus picks up on the far end of the parking lot, there needs to be a sheltered bus bench for occasions like this. If not, then at least let the driver check inside the rest plaza in a designated area for people waiting on the bus. Other than incident, my experience was very pleasant. The driver was extremely polite.
Good ride. Arrived late but driver did a good job.
I missed the bus because you put the wrong address of the departure! I wasted 2 hours of my day and it ruined my whole schedule! I will not recommend you to anyone and incredibly unhappy with your company.
I missed the bus because you put the wrong address of the departure! I wasted 2 hours of my day and it ruined my whole schedule! I will not recommend you to anyone and incredibly unhappy with your company.
My Driver John was super nice! The outlets weren't working so he offered to charge my phone with his outlet. John made the trip quick and smooth!
Very bad staff . I was told my reservation could not be found, had to wait in tension
We had a round trip from Miami to Orlando. The departure was scheduled at 5 am; however, it arrived at 5:50 am. In the return from Orlando, we arrived to the bus station 8 minutes late and the bus did not wait for us.
It was really a good trip but the aircondioning was too cold.
Bus arrived close to the designated time, just a little late on arrival, partially due to heavy traffic. The driver was professional and personable. It was a pleasant ride to Orlando, and I would take Jet Set Express again!
Excellent trip even was raining . I enjoy the old movies
Jet Set is good. They need to install curtains inside the bus and turn on the promised Wi-Fi.
difficult to contact when the bus is late
Great people, service. Just need to upgrade buses for a little more leg room. Why cram in all those seats when it's s probably seldom full?
Profeccional the front desk lady smiled
Very comfortable and cost effective
Very uncomfortable, bery tight seats.
Felt the bus was not clean. It was dirty and smell. Other than that it was ok
Busbud did not book me on the bus even tho I paid my money and got a ticket stood at the bus stop for 2 hours
Poor customer service. Bus bus gave them my wrong departure date and there was no seat on the bus for me-even though I had a printed ticket from Busbud with proper date.
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