I am so appreciative of my experience. The bus drivers were kind, helpful, efficient, and ensured our safety. The bus was very comfortable. Lots of good movies and beautiful scenery. I would absolutely book with Pullman Bus again. Highly recommend
Shamaila T.December 11, 2020
Very comfortable seating and Smooth driving.
Was bad luck but we expect compensation.
Sophie Alice Batten F.March 29, 2020
Good driver. The bus was a bit dirty inside and the air conditioning was not working very well so it was hot in the bus.
Aleksandra B.March 16, 2020
I wish someone could speak even a little English but we always get by
The connection we booked did not exist - the driver was not helpful and the office could only tell us to wait until the next day - we had to get a Hotel
It was very comfortable which made the long journey okay. However, we only received one meal, so i was quite hungry.
Lauren M.February 27, 2020
Rude employees, late bus, wrong terminal. Bad experience in general and will never use Pullman Bus again
Peyton S.February 26, 2020
The staff lost our luggages and packed it in the wrong bus, so we had to wait until the bus with our luggages came to Antofagasta
better stop at some place once or twice for toilet
Kumiko T.February 21, 2020
Wij hebben een busrit van 21u gedaan. Wij zijn in de 21u 5min mogen uitstappen. In de bus was het personeel zeer onvriendelijk. De ijskast in de bus waar dat normaal water in voorzien is voor de passagiers. Werd doodleuk voor hun eigen gebruikt. We hebben niks van eten of drinken gekregen wat normaal voorzien was in de prijs.
Thomas W.February 20, 2020
Every other service we have used in South America has offered food for long hours trips (eg. This one was 15 hours and went through both dinner and breakfast hours). We were quite surprised and really very hungry after this trip because food wasn’t included. This needs to be made clear on the Pullman option
Alana T.February 16, 2020
Terrible experience. On top of arriving late at destination the bus stunk. Everytime someone and to the bathroom staff had to use air freshener. Both smells were overpower. Snacks were substandard. I would never this company again not would I make a recommendation.
Stephen S.February 12, 2020
The entire bus smelled like the worst public restroom you've ever been in. They only turned the AC on for maybe two total hours during a 12 hour trip. There was no food/snacks, no charging ports, and no WiFi. The seats were comfy enough and reclined a good distance, but the heat and smell made it a miserable trip.
Bus picked me up 3 hours late. It then dropped me off 1 hour and 15 mins late. For a total of 4 hours and 15 mins. No explanation. Bus was gross, bathroom had no paper towels, toilet paper, soap, or water. Greasy bus. This sucked.
We had to transfer buses half way through and the staff on the first bus were great but the staff on the second bus was awful. Wouldn’t book with Pullman again.
Cassandra B.February 10, 2020
Basic, comfortable bus. Long journey with beautiful views and landscapes of Argentina and Chile.
Dorota B.February 8, 2020
The bus was very old. There was no aircon which made the 6 hour journey through the desert very uncomfortable.
Lauren N.February 7, 2020
Comfortable journey, with movies for entertainment. However, we didn't stop to stretch our legs once!
The trip was generally satisfying, but it was too hot to sleep. Turning the ventilation a little higher would have done wonders. On a previous trip, the staff passed by regularly to check if we were alright, but not this time. Furthermore, there was no wifi and the speed monitoring system was not operational.
Natalia E.January 9, 2020
The staff was not friendly helping to print out the ticket.
Chung Hin T.January 6, 2020
very pleasant journey. The seats on the ground floor are amazing!
Yvonne F.December 20, 2019
Bus seats (salon) are very comfortable. Stuff polite and helpful. Washroom did not have any toilet paper nor paper towels. It did overflow and was smelly for the second half of the trip.
Jerzy K.December 17, 2019
would happily take again
Karla S.December 14, 2019
Since we crossed the Jama Border, a short briefing about the altitude and it's dangers would have been appreciated. Some people fainted at the border because no one told them to eat light and drink much. That's kind of unprofessional to me.
Kilian P.December 2, 2019