Very good customer service. I just wish they had easy access to the chargers.

Not bad.

Please try to reach your destination on time

great service, but the buses need renovation (seats). The wifi was not working.

Overall it was a good trip... the driver seemed friendly enough... the bus was a little old... and couldn't get the internet to work... but they are minor things

Ended up not taking the bus as I was told it was running 3 plus hours behind and we had to wait. The waiting area was nasty and had a used diaper in it.

Too many stops. Very loud music. Long breaks. Bus operators with bad manners and disrespectful.

Good experience, just not on time at the expected arrival

The entire staff, including the driver spoke nothing but Spanish, which is problematic for someone who only speaks English. The station was in a bad neighborhood and felt unsafe. Bus was super late and there are no seatbelts on the vehicle.

Very late and they didn’t seem to care one bit The bus was old and tight Will return home but will never ride this bus line again

Very helpful staffs and clean bus

The bus driver was very rude

Great service!

5 hours late!!!

Overall great experience. Chauffeur kept us at the border and begged us to give him a tip for helping with our luggage. He said it wasn't his job to help, but he wouldn't let us touch the luggage on our own. He kept us for about 20 minutes after customs had allowed us to leave talking to us and informing us why we needed to tip him as he walked down the bus with his hand out. This is not professional.

Office needs to be work on. Its very smelling of unclean.

Que puedo decir muy molesto

Pesimo servicio, camiones sucios, personal grosero.

very bad bus

I will never travel with this company again. The bus was over two hours delayed. Crossing the border at Laredo took four hour. I missed the plane I was supposed to take thanks to this awful company.

Polite and on time

I waited for 3 hours before deciding to book a Greyhound. The woman didn’t speak any English, the bus was coming from Mexico and was 3 hours late when I left. I have no idea if it ever arrived. Absolute mess, I booked a Greyhound that arrived on time.

The bus driver was driving very fast and hit a lot of potholes and was hitting the curb a lot he got my brother-law sick

Trip was fine. Made several bathroom stops.

Unfortunately it was not what I expected. The advertising on the internet promoted nice buses the one that I was on has nothing like the advertising promoted. In addition some drivers clearly says that thy were no supposed to bring the suitcases down but they do it if we give them(he) a tip. It was very unprofessional. In our way back from Mex. the bus (60) had a problem ( no light ) I do not know how the previos driver did not identified it. we wait there until we were changed to another bus. Thanks God the new driver identified the prob.