The bus was meant to leave at 12.30 but left just before 5pm. We had to keep asking the man in the util office if it was arriving and he offered no apology just said it was delayed each time. When the bus arrived he didn’t let anyone know it was the correct one we had to ask
Easy ride. Was a bit disappointed there were no chargers on the bus or wifi. My phone battery was really low and I had no backup. So come fully charged for an overnight ride! Otherwise it was a decent experience
Unfortunately the bus caught fire on the highway. Being American, I was not able to understand anything going on except what I could see and follow others. Alternate bus took only 15 minutes or so which was appreciated.
Pensé que era un trayecto directo pero se fue haciendo paradas en varios lugares lo cual genero un retraso muy largo y fue incomodo para poder dormir porque no sabia si me tenia que bajar en una estacion o en otra
The bus broke down which I understand can't be helped but the driver didn't really communicate with us about what was going on and it made me feel very anxious, especially as I was concerned I was going to miss my flight.
Overal trip was ok. Bit chaotic when boarding bus, as wasn’t clear which bus we had to board (there we’re several until busses scheduled to leave at same time). Turned out bus was late and hadn’t arrived yet, so all ok but a bit stressful when communication is all in Portuguese (even though people were very helpful)
Bus was late almost 2hours.Website is very poor.First I print out my ticket then I had to exchange on the day travel in the office bus station.Staff was not speak in English at all.very frustrating.better rent a car.
Very comfortable bus for long trip with toilet and great aircon adjusted at right temperature. Driver very good and all ground and bus staff professional and super kind. Great value for money and would definitely recommend Útil for short or long journeys.
i was suppose to get to rio at 5:30 to get a flight at 8:30 but the bus tyre blew as the driver was reckless and once sorted i didnt get to rio until 11:30, at the desk i asked for an accident report as other people were filling them in and the just kept giving me the same number, once i was able to speak with an advisor i was given a email address and this was 2 months ago and still no reply
No, there is no WiFi on Util. No worries, you can use your time on the bus to catch up on some much-needed sleep! You can also download your favourite films, TV programmes and audiobooks or bring a good book.
Are there power outlets or USB plugs on Util?
No, there aren't any power outlets or USB plugs on Util. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. You can also bring a good book to pass the time during your trip.
Does Util have a toilet on board?
No, Util buses usually don't have a toilet on board. Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks.
Does Util offer meals or snacks during the bus trip?
There are no meals or snacks offered on Util buses. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip.
Do you have to print your Util bus ticket?
No, you don't need a printed ticket when travelling with Util. Simply show your ticket on your phone along with a valid photo ID to board the bus. You will receive your e-ticket by email when booking on Busbud.
Does Util allow pets on board or in the hold of the bus?
Yes, Util allows pets in the hold of the bus. You need to contact Util at least 24 hours before your trip to reserve your pet's place in the hold of the bus. Certified Service animals are always allowed on the bus.
Why choose Busbud?
The Best Way To Book Bus and Train Tickets
Busbud is a bus and train search tool – we include Util routes, schedules and prices in our searches along with many other train and bus companies. You can compare prices, amenities and times by searching for a route. If you find a suitable trip, you can go ahead and get your Util ticket from us. Note that train tickets sell out, Util and other operators generally charge a lot more for last-minute tickets or for tickets bought in person.