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User reviews from travelers who booked their tickets with Util3.6 out of 5 stars
Very comfortable bus for long trip with toilet and great aircon adjusted at right temperature. Driver very good and all ground and bus staff professional and super kind. Great value for money and would definitely recommend Útil for short or long journeys.
There was a problem with the air conditioning and we had to wait for another bus.
I am happy there’s is this overnight service, very convenient. The bus was only part full so I could stretch out a bit. Bus was safe, on time, I would recommend.
Very clear and useful service I recommand
It was late again. Also, I couldn't see anything from my seat because of some idiotic window feature.
Bus 1 hour too late. Arrived at destination 2 hours too late
i was suppose to get to rio at 5:30 to get a flight at 8:30 but the bus tyre blew as the driver was reckless and once sorted i didnt get to rio until 11:30, at the desk i asked for an accident report as other people were filling them in and the just kept giving me the same number, once i was able to speak with an advisor i was given a email address and this was 2 months ago and still no reply
The service was perfect except that the bus arrived 30 minutes late.
O meu bus chegou quase 2 horas tarde porque tinhamos muitas paradas innecesarias. Estava muito frío dentro do bus também.
They inform us about an accident in the route for this reason the trip started 2 hours late. The proble is the busstation is not a nice place to make time and it wasent any solution by the company.
It arrived late.
The bus is good more than one hour late at arrival 5-10 mins late at departure.
Llegamos casi una hora más tarde a Río. Además, en pleno 2018 y un bus sin wifi? No los recomendaría
It was a horrible night spent in that bus, the chairs were uncomfortable, it was cold because of the airconditioning, and water came on me because the window on top of me was completly wet...
Loved the experience, but the bus was a bit crowded. Thanks, I'll definitely use your services again
the executive bus was only standard
Our 7 hour trip took over 10 hours!
Trip was 2 hours late, the bathroom flush wasnt working so my "first class" section was flooded with the waste coming from the bathroom, the bus itself looked, and the seat was just the regular executive seat, not the "Leito" as compared to all other buses of same category. It was uncomfortable and the flooding made it just horrible.
Bus is too cold, everyone was covered wuth blankets , sleeping bags (we luckily had both) but still feeling cold. Think of your customers and also the environment.
The Bus was one and a half hours late and took one and a half hours longer than scheduled.
Enjoyed my trip
good bus but 2h late
Estimate was never going to be accurate - 3 hours from Sao Sebastião to Parati. It actually took 4 with minimal traffic. Consider changing the estimate to allow passengers to make inward plans.
The bus seats were so small that I could not sit normally. I am a 5’8’’ woman and when ther person in front of me put their seat back, I could not even sit normally.
We got on the road late, the bus was crowded with very little room between seats, the bathroom smelt horribly, no WiFi, and no one telling us how long we had a rest stops. My worst 11.5 hours on a bus.
Very comfy, on time (even arrived earlier), staff was friendly, more than happy
bus was late almost 3 hours and i almost missed my flight. Bus was dirty.
The bus was one hour late leaving and two hours late arriving. The driver was very nice. I liked the reclining seats on the bus. I understand the traffic is crazy during Carnivale.
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