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User reviews from travelers who booked their tickets with Baltour3.6 out of 5 stars
Very good! Thanks
They won’t let us use the washroom and it was a double decker bus. I was in pain the entire ride
The service is in general good with some "buts": - From Barcelona to Madrid no plugs, no Wi-Fi, no front-side pocket, no toilet. - From Genoa to Barcelona no Wi-Fi working. - From Rome to Genoa people was complaining that they didn't stop. Crazy and doubtfully legal.
Our driver should not have a license. She was on her phone watching ovideos,talking to people ,reaching under her seat for glasses,almost hit the guardrail on the freeway 4 different times. My wife let out a yell on time. She started to leave without closing the luggage compartment and had to stop and close it.
There was no light in the toilets, nor way to wash hands. The driver forced us off at a stop that was not the stop on my ticket. We had to take a cab to our final destination. He was on his phone most of the drive and seemed in a hurry to finish the trip.
Slow. Followed the speed limit. All good.
Good time keeping staff are reluctant to help anyone talking in english
Great trip on time
I paid for a service with wifi and a toilet neither of which worked. We also arrived 1 hour late which caused check-in issues with our logement.
Apart from the delay in taking off from Florence, every other thing was quite well.
The place where the bus stops was not clear, and bus was late by 30 minutes. I already thought that I've missed it.
The bus arrived one hour later then scheduled. No information about its delay was available. The bus itself was rather harsh and screechy.
I think keeping to the time is the most important. I would entreat you to keep up the standard.
We had no issues at all. Bus ontime & driver was helpful and friendly. I would recommend taking Bus from Siena vs Train.
The booking and payment process was very efficient. However, the trip was a disaster. A number of accidents on the road resulted in huge delays. Although staff co-ordinated our subsequent bus changes, the first bus driver and assistant made no attempt to help with luggage when we were required to move to the second bus. Many clients were upset. Also, all three buses we used on the day smelled of urine and seemed less than clean.
Pleasant ride with courteous driver.
The buses themselves were just okay. On the first bus my reading light was out. These buses are not up to the standard of other countries, for example, Mexico.The bus station in Barcelona was not a proper station. I use a cane. I arrived at Sants train station. There were no signs in the train station pointing to the bus station. My wife and I asked several official-looking people for directions. (I speak and understand Spanish.) Most of them looked glassy-eyed, and said they had no idea It took us about a half until someone told us it was across the street. However, it has no signs designating it as such. It turned out be just a series of slabs with a couple trailers as offices and dirty port a potties. In the second trailer I finally found a place to sit. When we arrived in Genova for our connecting bus to Florence, no bus station there either. Just a filthy curb. Luckily we found the second bus which worse than the first one. The toilet was so filthy I could hardly use it. The worst part was when we arrive in "Florence." It was a "new station," but no taxi to be had. The driver said we'd have to call one, but he couldn't help us with a number. Luckily we found an angel of a woman who called us a taxi on her own phone and carried our bags when it arrived.
Autobus stretto, no Wi-Fi né carica batterie
seats are inverted, not comfortable
Buses were nice, clean and comfortable. Staff could of helped with our luggage in the storage area
You need to improve the toilets! On the Torino to Parma no WiFi. It was my only contact method so very oinconvenient to not have it.
Wifi didn’t work
No Wifi, No charger, No light snd water in the toilet. Nothing.
The bus was late for 1.5 hours without any info from any side. Thus I waited for 2 hours at the bus stop since by email I was asked to come 30 minutes early. There were other buses of baltour, coming and leaving the station. One of them even told me that I’ve already missed my bus. I kept on asking all baltour buses if my bus will be coming. I called baltour’s tel number, no one was did answer. So I kept on waiting. At the end the bus came. I was in trouble since my ticket was a connecting journey. Thanks to driver he arranged the other bus to wait us.
Nice ride. We've saved lots of money by riding this bus. (but unfortunately there was no Wi-FI)
Thank u. Very good and professional
It is normal practice for drivers to say a few words of welcome to passengers and to explain the trip and facilities. This is common courtesy. At one point the bus stopped at a service station to get petrol, but this should be done BEFORE a trip, not during. The passengers remained in the bus without any air-conditioning. Also, the toilet was filthy and needs to be clean and hygienic at all times. I must say the driver was nice but you need to provide better training.
All good except for the wifi: there was none.
I waited for first bus for 2 hours on the street not knowing if it'll came or not. I write my phone number in my info when I was buying ticket and still I didn't get any info. Second bus came later for 25 minutes and arrived to Venice for 40 minutes later.
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