The service is in general good with some "buts":
- From Barcelona to Madrid no plugs, no Wi-Fi, no front-side pocket, no toilet.
- From Genoa to Barcelona no Wi-Fi working.
- From Rome to Genoa people was complaining that they didn't stop. Crazy and doubtfully legal.
Our driver should not have a license. She was on her phone watching ovideos,talking to people ,reaching under her seat for glasses,almost hit the guardrail on the freeway 4 different times. My wife let out a yell on time. She started to leave without closing the luggage compartment and had to stop and close it.
There was no light in the toilets, nor way to wash hands. The driver forced us off at a stop that was not the stop on my ticket. We had to take a cab to our final destination. He was on his phone most of the drive and seemed in a hurry to finish the trip.
The booking and payment process was very efficient. However, the trip was a disaster. A number of accidents on the road resulted in huge delays. Although staff co-ordinated our subsequent bus changes, the first bus driver and assistant made no attempt to help with luggage when we were required to move to the second bus. Many clients were upset. Also, all three buses we used on the day smelled of urine and seemed less than clean.
The buses themselves were just okay. On the first bus my reading light was out. These buses are not up to the standard of other countries, for example, Mexico.The bus station in Barcelona was not a proper station. I use a cane. I arrived at Sants train station. There were no signs in the train station pointing to the bus station. My wife and I asked several official-looking people for directions. (I speak and understand Spanish.) Most of them looked glassy-eyed, and said they had no idea It took us about a half until someone told us it was across the street. However, it has no signs designating it as such. It turned out be just a series of slabs with a couple trailers as offices and dirty port a potties. In the second trailer I finally found a place to sit.
When we arrived in Genova for our connecting bus to Florence, no bus station there either. Just a filthy curb. Luckily we found the second bus which worse than the first one. The toilet was so filthy I could hardly use it. The worst part was when we arrive in "Florence." It was a "new station," but no taxi to be had. The driver said we'd have to call one, but he couldn't help us with a number. Luckily we found an angel of a woman who called us a taxi on her own phone and carried our bags when it arrived.
The bus was late for 1.5 hours without any info from any side. Thus I waited for 2 hours at the bus stop since by email I was asked to come 30 minutes early.
There were other buses of baltour, coming and leaving the station. One of them even told me that I’ve already missed my bus. I kept on asking all baltour buses if my bus will be coming. I called baltour’s tel number, no one was did answer. So I kept on waiting. At the end the bus came. I was in trouble since my ticket was a connecting journey. Thanks to driver he arranged the other bus to wait us.
I waited for first bus for 2 hours on the street not knowing if it'll came or not. I write my phone number in my info when I was buying ticket and still I didn't get any info. Second bus came later for 25 minutes and arrived to Venice for 40 minutes later.
It was extremely difficult to find the bus stop in Perugia. There are no signs anywhere and nothing to indicate that it is actually a bus stop. On the ticket, the location is marked as the station, but in the email, the location is marked as the Piazza. We wandered for a long time searching for the correct place until we decided to just wait and hope that we were in the right place. It would not be too difficult to put up a sign or give clearer directions telling people to wait in the little lane opposite the Coop.
When I bought the bicket I thought it would arrive to Rimini like said in the ticket. The bus stoped in Riccioni. I had to spend more 20€ to get Rimini. Being from another country I had no idea it would arrive in Riccioni and not in Rimini.
There needs to be a bin for rubbish. There was rubbish under the seats and crumbs etc. on the seats. Also lots of luggage on seats so that you couldn’t sit there. The bags on the seats were too big for the overhead space.
They were competent and clear with us, even though we really only speak english. They were not impatient our short with us, as is frequent around Rome. I especially appreciated the way they got up and clearly stated the route and stops, so that there could be no confusion about being on the right bus. They were exactly on time and watched out for us and our luggage too.
The only problem we had was finding the Bus Stop at 3.30am in the morning. Our taxi driver didnt know where it was and for foreigners it was a little un nerving with the airport closed and no one around.
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