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User reviews from travelers who booked their tickets with Pluma2.9 out of 5 stars
The bus arrived into São Paulo between 3-4 hours late and the staff were very unhelpful.
Overall a good bus trip from Sao Paulo to Iguazu. Only problem was we didn't know how long the breaks were but I guess we should of learnt a bit more Portuguese. Comfy bus and bus arrived on time. Felt very safe.
The bus itself and the staff were great but the bus arrived late by about 45 minutes and arrived late to our destination by 3 hours which meant we had to cancel plans we had for that afternoon, which considering we only had 1 full day apart from the day we were arriving in Foz do Iguaçu, we were very dissatisfied.
We were really impressed with Pluma! The journey was really comfortable and the staff were very friendly! The only two things I would say is 1) the website stated arrival time was 8am but we in fact arrived at almost 12pm 2) We are trying our best to learn Portuguese! but it would be helpful if the staff could just tell us how many minutes we have at each stop in English! Apart from that fantastic service! Thank you
I booked a bus that was due to arrive in Foz at 07:30. Instead it did not arrive until 12:30, thus ruining my plans for the day.
Bus kept stopping I think there was something wrong with it and we ran 3 hours behind schedule!
The bus arrived 3 hours to late. Nobody speaks english the toilet was disgusting dirty
2 hours late, lack of communication Bus could have been more comfortable Air conditioning too cold
The bus was 4 hours late. Also, the suspension broke after the first hour and was insanely bumpy for about 14 hours straight until we switched buses.
The bus broke down after 2 hours in to the trip, because it was leaking from the back. We did not get any information of what happens or when a solotuon would come. So everybody had to sit at the side of the highway and just wait in the middle of the night. After over three hours a new bus came. We got to Foz de Iguazu 4,5h later than we should have. That means 1.5h extra delayed than the three hours we waited for a new bus. Zero information, no one apologizing and no compensation. Over all very disappointing!
The drive was really okay but unfortunately we arrived 2 hours too late...
On my trip from Belo Horizonte to Iguazu, during the night around 2 o'clock we've been attacked by gunned men. They stopped the bus, got inside, took our mobiles, money, jewelleries and asked the guys to undress and go outside. By the time we all got outside the bus, the police came and they run away. People managed to recover some of the stuff. Now l see this route to Iguazu and this company had more incidents during the years. I don't recommend it and specially don't travel during the night, it's not safe.
My seat was a little bit uncomfortable and the bus has not charge points availables and I haven't charge for my cellphone so I had to wait for arriving Foz to get connection.
The bus was an hour late and arrived 3 hours late. Stopped so many times for no apparent reason on half the occasions even though we were running late. Consequently missed most of the day to explore iguazu falls so very disappointed.
Didn't have charging possibilities as other long distance busses have and no water nor wifi (eventhough the buss specifically said it had 4g WiFi)
Very confortable buses
O onibus é muito antigo, o banheiro um nojo, eu consegui ouvir um barulho do onibus durante a viagem toda
Very basic for an 18 hour journey. Cold and a bit dirty but arrived right on time
It was very timely, but the bus wasn’t as comfortable as some of the others.
Bus broke down, had a delay of 8 hours on a 25 hour trip.
Hi there, The bus was on time for both departure and arrival. The drivers were friendly. Unfortunately, we weren't allocated the seats I selected when booking my trip. I chose the two front seats behind the driver. But was given the two seats at the toilet at the back. My seat wouldn't recline fully and the person in front of mine, his seat seemed to be broken as he was declined more than anyone else on the bus. This made it impossible for me to cross my legs and difficult for me to get in and out of the chair.
The staff were great and helpful, the bus was on time. However it was pretty dirty
It's better than I thought but we where late
Bad service, bad staff, dirty bus, we arrive 4 hours later.
Felt like first class on a plane! Comfortable seats, Friendly staff, good service on the bus and good food!! Would definitly travel with this company again.
The bus left me behind at the second to last stop so I had to get another bus to Foz do Iguacu.
There wasn't any water to get on the bus, the wifi didn't work and in the back was so intolarable to sit because of the heat. Me and my friend had to move seats, so luckily for us there were other seats to take. Other than this it was ok. Good drivers.
Very disappointed with the service by Pluma Bus. Instead of having to spend 15 (which is already long enough to be on a bus) we had to spend 21 hours. We spent 4 hours on the side of the road broken down in complete darkness after just 5 hours into the journey! No one informed us...not even the driver. We had to ask another Portuguese speaking passsenger on the bus for information. To bad honest the service wasn't good enough. None of the lights on the inside of the bus worked even when the bus was "working". Instead of arriving into Iguassu Falls at 6AM as planned we arrived in 5 hours later at 11. We had planned a full day tour to Iguassu today and have missed that chance. Not only that but we now are out of money as we have to pay for an extra night in our hotel. So we have lost a day of our travels and out of pocket also. Not even an apology was given by Pluma Bus. I feel very aggreived by this whole situation and would be interested in taking it further please.
Was 2.5 hours late to drop us off and couldn't sleep everyone talking was the worst bus drive ever
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