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Ouibus, formerly iDBUS, was created in 2012 by France’s state owned rail transportation company SNCF.
User reviews from travelers who booked their tickets with OUIBUS4.1 out of 5 stars
I receive incorrect information before departure with wrong time of departure! Noone answer when i try to call to call center! I try also call from office du tourisme-the same result. I catch flu when waited your bus on bus station! It was awful, terrible experience
Bus arrested in Calais. No ouibus information. Left standing out in cold night. Replacement bus arrived after 5 hours. Compensation required
Fab and cost effective mode of transport
Where stop and pick is the problem
Everything was okay except wifi. It was limited within a duration of usage time which was not even enough throughout the whole ride.
Se had to wait for some passengers before leaving bit then everything was fine!
I cannot complain much but I wish they also explain the instructions in English.
Le bus avait plus de 1h30 de retard. Nous avons appele le numero d urgence mais nous n avons eu que tres peu d information. Un email nous a ete envoye apres une heure de retard nous indiquant un retard de 240 minutes! Nous avons decide de prendre le train car il a ete impossible de savoir si le bus allait partir ou non. Nous avons attendu 2 heures dans un froid glacial. Une tres mauvaise experience y compris le service client qui n a ete d aucune aide.
Les sièges qui nous étaient attribués n'existaient pas. Heureusement que le bus n'était pas plein
Excellent all round
Clean, comfortable, arrivesin time
First bus from Amsterdam to Antwerpen was good and on time. Second Antwerpen - Bruges was really late. It wasn't our bus I think, it had Brussel in its way, and another 25 min standing for rest. We waited bus in Antwerpen for 1 hour on cold street without any info and no place to go. I catch cold and my visit in Bruges was wasted.
Comfortable seats and very nice driver. Perfect
Clean and comfortable. New interior, with reading light and charger for the phones
I arrived early to be told that my bus was cancelled and that I should wait for the bus at 1. When I did arrive the bus driver at first told me that I couldn't get on the bus. I spoke to the supervisor that I had spoken to previously and she checked and said that I was scheduled for this new bus. She could not tell me what the plan was for my bus to Brussels. She claimed she couldn't reach anyone and said I should call the emergency number which did not work. By then the bus driver was rudely saying that she had to leave. So I got on the bus and waited. When I arrived in Lille both the supervisor and the underling claimed they knew nothing about a bus being cancelled and that I would have to buy another ticket for a bus the next day. I asked if I could get on the next bus and the supervisor checked the schedule and insisted they were no more buses for the day. I knew there was to be one and I checked and showed them the information. At that point the supervisor walked away and disappeared. I later found out that he was finished working for the day. The underling stayed around to assure me that he understood how I felt but that he could do nothing for me. He claimed that he had no contact with the main office and that the only thing he could suggest is that I buy another ticket or ask the next bus driver. When the bus arrived I asked him. He insisted that I missed the bus and would need to buy a ticket otherwise I couldn't board the bus. So I bought another ticket, on Flixbus and arrived in Brussels with no issue. So from now on I will be forever to warn people not to use Ouibus or busbuddy.com
Driver adjusted the route so we could arrive on time despite traffic.
The area is very very cold
the bus was 1h20min late and we got the information late too.Passengers weren't happy at all
the trip was nice but
Safe and clean bus. Driver grumpy and not really helpful. No signage or indication on exactly where the bus would arrive for pick up in Montpellier was unacceptable. Online real time bus locator did not work either making catching the bus stressful
Accidentally booked a bus from Paris to Amsterdam. Could not cancel or exchange because I’m from USA. Horrible. Lost 144.00
WE arrived 15 minutes late yesterday evening - heavy traffic at the Swiss border.
First time travelled by Ouibus and thoroughly enjoyed it!
Ended up being national express but out of all 4 tickets booked, 1 persons information hadn't been sent over for the list therefore there was some complications getting on the bus
Motorista muito ruim!
So much better for punctuality ! I would like to know if there will be some kind of service re-installed from le Fayet Gare to Saint Gervais
fantastic this time !
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