Everything ok . No problem
It was a very good service. Got to Banff before the expected time
the driver was great , very good driver . The shuttle was very clean and it was an amazing ride .
I had a safe and easy ride.
Haimanot W.February 27, 2021
Very professional and nice service
Yuval A.November 24, 2020
It was my first time, and the driver was friendly and informative. I immediately felt safe and that I was in good hands. Thanks!
Charles H.November 10, 2020
Only problem I had was the description of the departure stop, was a little confusing due to typos. There was a bit of stress that I might not have interpreted these correctly and might be waiting in the wrong place.
Alison Y.November 3, 2020
Excellent. Smooth ride and clean bus. Staff care about hygiene of the customers, spraying the seats, giving out sanitizers.
Driver was a crack up . Soo good 👍🏽
The bus is new, wi fi, comfy seats and driver friendly. Excellent service
Roseanne L.February 23, 2020
friendly staff. Pleasant trip.
Jessy C.February 21, 2020
The bus ride was very smooth with a good driver
Brenton J.January 11, 2020
We hope for our next trip, drop off will be in downtown Banff. thanks
Maria Celeste C.January 1, 2020
Good service, however boarding was stressful and felt unorganised... too many people trying to get on one bus and little communication to the passengers
So far so good
Milagros D.September 21, 2019
The only issues we had were the lateness in bus leaving Calgary and driver didn’t appear to care about running to the schedule. we’d been told this was to be strictly adhered to by the passengers. We were told to be at the pickup place at least 30 mins before departure and we’d leave at 8pm sharp. We left Calgary at 8.45 and arrived Banff at 10.30 am
Margaret M.September 19, 2019
It wasn't horrible. Didn't show up at the stop we selected. Seems they canceled that stop a few days before and we missed that information. Very upset.
Very bad service lost my money unnecessarily due to bad management and service and no customer service and suffer whole family in cold weather. It’s was a Bad experience of our whole live in travel and still staff not accepting their poor service. I really want to complain officially to higher management
Ateeq-ur-rehman A.July 25, 2019
Wayne a été très gentil et professionnel, il est venu me prendre chez moi suite au changement d'adresse. Merci
The bus was 20 minutes late arriving. By the time he’d gotten everyone and their belongings on board, we were 30 minutes late. He apologised prior to departure for being late & explained that he needed 8 hours off his last shift, which is why he was late arriving (why wasn’t another bus conductor provided then?!). After apologising, he proceeded to hold off leaving for a further 5 minutes to tell the bus load of people his jokes! Not impressed! I paid good money & we were 35 minutes late leaving in the end.
Good, safe driver. Only issue is that the pick-up point at Calgary C Train station is not sign-posted. No one we spoke to, including Rider Express Info hotline, could tell us where exactly to wait for the bus.
horrible, i purchased a ticket with the belief that there would be wifi and power outlets, but the bus had neither of the two.
After our flight delay staff were amazing and got us on the very next bus! We are very thankful! Great service, very comfortable bus! Thankyou
long time favourite for this trip; depdendable.
It was excelent experience with Banff Airporter, driver is very pleasent I enjoy it.
Very clean/modern bus, wonderful staff!
Nathaniel S.January 25, 2019