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VIP Arda Tur’s Coverage in Numbers
Daily Departures160
Cities31
Countries6
Routes167
VIP Arda Tur User Reviews
3.2 out of 5 stars
User reviews from travellers who booked their tickets with VIP Arda Tur
Ratings and Reviews (107)
Everything was good. the very cleanliness of the bus, communication with the driver.
I'm generally satisfied with the seats. I was a little disappointed that the staff could not speak English. It would have been even better if there was a toilet on board.
The staff was very nice and helpful, especially with non Greek or Turkish speakers, they were available to talk in English and direct any steps we needed to take.
We booked a direct bus from Istanbul to Sofia and were NOT informed about a layover in the middle of the night, not online, not at the servicedesk and not by the Busdriver. Ended up just past the border in a random place and had to find a new bus ourselves, no help from the driver who just told us to get out and that we should have gotten out earlier.
It was mostly very good, with comfortble coaches & great roads making for easy travelling from Athens to Istanbul. Very good value, especially when compared with air fares between these cities.
My only frustration was fact that driver/s smoked during trip, which is never comfortable for me, or appreciated by me.
I didn't see 'no smoking' signs in the coaches but still expected that there wouldn't be anyone smoking during the journey.
Not a big issue, but I understood there wouldn't be a change of coach, but we did in fact change coaches in Thassaloniki.
I liked the service at Istanbul, all great. But there was no coffee like on other buses. But the worst was: I was settled in my seat, things were out of my bag etc, then at some Bulgarian town where we stopped I had to quickly pack everything up and move to another bus! Why was I not told we had to change buses there? It was such a rush and I kept thinking I had left something on the first bus: maybe I have. Then, on the second bus, there was no arranged seating so after my careful seat booking I had to sit elsewhere. Noone stored my bags, I had to open the door myself. Plus the driver, obviously expecting international passengers from the first bus, couldn't explain things to people who didn't understand Bulgarian. One guy from Turkey was angrily told he couldn't sit where was sitting, he looked confused. Then, this driver seemed to think he was a racist g car driver and often had to slam on his brakes for various things, like a queue of traffic ahead. I was so glad to get off this bus.
Enjoy: wide and comfortable seat. Don't enjoy: Driver smoke too much and make the cabin smoky. Driver sometime don't pay attention while driving. He almost cause some accidents.
The bus was very delayed and the driver didn't have much sense of urgency to arrive to Istanbul soon. We were supposed to arrive at 9 am, but we did at 3.40 pm (almost 7 hours later). Also, unfortunately there was no plug to charge my phone on the bus.
Even though driver's friend gave us water, juice and snack our trip was delayed two hours. Also, driver's friend was smoking inside the bus and was mean towards us!
Took 4 hours longer than scheduled. Terrible communication. Made us change coach after a 40 minute stop in a thunderstorm with no reason or apology given. Tried to get us off the coach again because there weren't enough seats but we refused. Avoid avoid avoid.
Bus got cancelled had to wait 4hr for the next bus to come which I got transferred to. Overall we arrived 2+hrs late in Plovdiv. However all be it this was not there fault but due to the customs and border checks
I was confused because no one told me that I had to change buses. Luckily a very helpful Bulgarian spoke to the driver and sorted out the problem. But it was very cold waiting for the bus at about 5am Istanbul time. Luckily it came quickly. Please make it clear in communicating with passengers that a change is required in Haskovo and that the second bus goes on to Sofia before heading to Greece..
This was a wrong place on my ticket: Burgas avtogara south, but it should be avtogara west. So my bus went without me. And when I come to service on bus station, arda-women was persuasing me that it was I who wrong and that she couldn’t do anything with your service mistake.
In one hour!! She changed my ticket for the next day, but it is awful experience! Hate your service!
The bus scheduled on 08.12.2022 at 21:00 was cancelled, ticket numbers 3144880/172569 & 3144881/172570. I haven't been notified about the bus cancellation and I wasted the hotel booking
I started out on a clean comfortable VIP Arda Tour bus but they stopped a few hours later and they insisted that we changed to another bus which was old and uncomfortable and other people were already seated in our assigned seats.
The bus got flagged at the border and an extensive search done for hours. Other buses just came and went.
I was unhappy that they downgraded the bus so we didn't get what we paid for
Travel was good and a good price, bus was nice and clean, comfortable, that got cover. Staff should give a little bit tip of how journey is going, WHEN will we able to have a wc time in a bus with no wc...time at border, it took us like 3h, guess that it was why we didn't on time, but should give some advice to know everything its ok.
Very very clean and comfortable bus with so nice and kindly stuff!We arrived a little bit late to Plovdiv only because many buses were on the border. My recommendation for this company!
I am very dissatisfied with the service.
It took 10 hours for a distance of 290 km between Edirne and Sofia which should take no more than 5 hours including border crossing.
First the was 2 hours late starting from Edirne.
Nobody gave us any information when it is coming.
Then we spent 40 minutes at a supermarket close to the border on the Bulgarian side for no reason at all.
The driver was alone so he had to waste time checking tickets, etc.
I will not travel with this company on this route again.
Bus was supposed to leave Edirne at 10.30 am. It didn't even arrive at Erdine till 11.20 and I was worried it wouldn't come at all. Arrived 2 hours late in Sofia
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