Bus Tickets from Piura to Guayaquil, EC

I went to Superciva in Piura in the morning to check-in my luggage so I could have a look at the city more confotably. The attendants were very rude, one of them even sreamed at me when I asked where should I do the check-in. After leaving my luggage there the other attendant only gave the receipt a no explanaitions. So once I arrives in Guayaquil I found out my luggage was in Piura still. They told me I had just guarded the luggage there and not checked-in. I tottaly understand the misundertanding, but had the attendants been more gentle and caring they would have explained that to me beforehand. Now I am trying to talk to them and know if they found it or not and if it will be sent tonight and the attendant in Guayaquil said that she sent a message to Piura and asked and that it is all she can do. So I am not even sure if I will receive it tomorrow morning, she said I have to wait untill them and check. Terrible service, no carring, no kindness... I do not even know what to do.

The back row of seats do not recline as far as the others in the same class for the supercamas. Disappointed that we paid the same for an inferior product.

My boyfriend and I were really disappointed that they only showed one movie for a 12 hour trip. They also didn't have blankets which was upsetting. I gotta say the food was delicious but very small portion. And the bus company advertised free Wi-Fi which was false. I would not take this bus again