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Eurolines France phone number: +33149725157
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Eurolines France User Reviews
3.3 out of 5 stars
User reviews from travelers who booked their tickets with Eurolines France
I did journey Lisbon by Eurolines Bus first time bus seat is not clean and mobile charger doesn’t work I have asked ladies driver she was very rude so I never and ever ride euroline bus it was service panic.
I would not recommend Eurolines to anyone. Our bus left Braganca 20 minutes late, the driver was not very helpful at all. I was travel with my 5-year-old daughter and there were not 2 seats together, I had to ask other passengers to move seats as the driver didn't care, he also said to buy the tickets at the same time, which I did. We had to stop in Spain for 1 hour to change buses at night time. Why there was not a direct bus to Paris from Braganca? This time around the drivers were extremely helpful. The bus arrived in Paris 2 hours late and we almost missed our bus to London. The previous time we also arrived late in Paris, missed the bus, had to wait for 6 hours at the station. The staff was awful and quite rude. We were a group of 12 adults, 1 baby, 2 toddlers, 2 kids and 1 teenager and no one offer us a coffee or water and we still had to pay to use the toilets. The only thing Eurolines did was given us other tickets to London. I would advise Eurolines to allocate a seat number to everyone and also to calculate arrivals and departures times a little bit better. I did not complaint the first time I travelled with Eurolines but the second time around I needed to say something. There's always space for improvement.
The drivers were really rude and shouting on the passagers and only spoked in Portuguese even when we were in Paris (And they knew how to speak French they just stopped at the first stop so for me and many others who don’t speak Portuguese it was complicated to understand their instructions).
The bus was packed and extremely small we didn’t have much space. It didn’t say anywhere that it would stops so many times. I litteraly thought it would be Paris-Lisbon but the bus stopped at so many stops and nowhere on the instructions or tickets it was written !
The bus was late on arrival from departing city, late departing, and late on arrival.. Throughout the trip the seats were malfunctioning, no trash receptacles, constant abrupt braking, and generally not a smooth bus ride.
All in all, it gets a 3/5. Not great, and not the worst thing ever.
Tl:dr it got us from A to B, and nothing else good to say.
The connecting bus left 30 minutes late. Then got into the usual traffic and arrived 90 minutes later. The entire time the staff weren't talking to or updating the passengers. But worst was that for the entire trip there were no power sockets to charge electronic devices. The WiFi also didn't work.
We lost our phone in bus and the emergency helpline person was mis-guiding us. She asked us to visit the Eurozone office which was permanently closed from October. Also she lied to us. Nobody helped us as expected and we didn't found our mobile phone. More imp is data and SIM in that phone but we lost everything. On the back of phone there was debit card also we lost.
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Eurolines France Popular Routes, Destinations and Stations