Bus was too late and we'll arrive to Madrid too late too, so
Great service, will always use this company when in spain - gracias
Shirley M.6 September 2020
A good trip I do. I was alone (1 pax) during the trip probably because restrictions due to coronavirus.
Me gustó mucho, fue un viaje tranquilo
Under the seat was broken glass, the hammer for the emergency exit was missing, wifi didn't work and the screen of the entertainment system was broke on my seat.
Besides this, everybody was friendly and the bus was on time.
Manuel P.30 December 2019
The trip was perfect as always.
The driver was very courteous, bus arrived late due to heavy traffic.
First class service. Driver was very polite and helpful..
Excellent service. But please alter your emails where they state that passengers must print out a copy of the ticket. Your email stated that e-ticket is not acceptable. This is incorrect.
Martin N.20 September 2019
We were not told where the bus would pick us up and there was nothing on the ticket. We assumed we would be collected opposite to where we were told to get off but no bus arrived to pick us up so we ended up paying to go on the train.
Simon M.13 September 2019
Nice bus, safe driver.
Frans F.11 September 2019
All in all a nice trip, the bus was clean and comfortable. Enough space for luggage.
Even the departure from Cazalegas was a bit late, the arriving time was on time so no complains about it. The staff service was very good!
Samar is the worst bus company, they don't even have an office at Madrid airport, they didn't answer the phone and there wasn't a location of my bus stop written on the ticket.
We could not find the location of the bus. In the ticket there was no information about it, only the name of the airport. We called your company several times to ask for help and we were put on hold and nobody answered to help us.
Good service. Comfortable bus.
I was suppose to have the wifi and have the opportunity to charge my phone. But nothing was working, this isnt nice to pay for a service without having it
Otherwise all good
Really good bus service. Nice Trip.
Everything went as planned. Smooth and efficient.
everything went very well. very nice and helpful drivers ensured we got off at the correct stop and transferred to the proper bus.
Todo bien excepto los cargadores de teléfono en las pantallas no fonciona
the chaires are not good enough for long drive
evrything is good exept the chairs
There no plug ports for charging mobile phones and no WiFi. And please install toilets in buses
Dileep A.10 December 2018
Cómoda aunque llegó 30 minutos mas tarde a Madrid
Verónica H.4 November 2018