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Grupo Samar phone number: (+34) 902 25 70 25
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Grupo Samar User Reviews
4.2 out of 5 stars
User reviews from travelers who booked their tickets with Grupo Samar
Under the seat was broken glass, the hammer for the emergency exit was missing, wifi didn't work and the screen of the entertainment system was broke on my seat.
Besides this, everybody was friendly and the bus was on time.
We were not told where the bus would pick us up and there was nothing on the ticket. We assumed we would be collected opposite to where we were told to get off but no bus arrived to pick us up so we ended up paying to go on the train.
We could not find the location of the bus. In the ticket there was no information about it, only the name of the airport. We called your company several times to ask for help and we were put on hold and nobody answered to help us.
The 2.30 pm bus on 7 September did NOT arrive at Aeropuerto Barajas at 4 plaza. I was there from 2.00 to 3.30pm. No bus came. This caused a huge problem for me because I needed to arrive at Ubeda around 8pm. This is unforgivable.
1st driver was kinda not being too helpful or patient, didn't come back before 15min of the scheduled time; but the bus left on time which was good. He's kinda a dangerous driver and sometimes I feel him being too fast, yet we got there 5min before my exchange bus so I guess his speed was acceptable. 2nd driver was a way safer driver.
The only value I would add is communication:
1) Announcing the name of each stop;
2) Letting people know when the bus will stop for a longer period of time (so that the passengers may go to the toilet or buy something to eat or just stretch their legs)
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