Worst transportation I have ever seen a driver is driving and smoking at the same time
Charity Osawense O.26 May 2021
Toilet no working in bus. Power point no work. No coffee. No water.
Horrible experience, something I've never lived or want to live again. I haven't even arrived my destination but the site probably didn't expect that 5 hours after arrival time I would still be 100kms from my destination. Drivers were hostile and would scream at me with instructions I didn't understand since I don't speak Bulgarian. They didn't even use hand signals, they would simply scream angrily at me for, for example, using the toilet (which was horrible disgusting) and I didn't know what to do. Then they didn't use masks, nor ANY of the passengers. They would also smoke I side the horribly dirty bus. When passing the Spanish border with France, we passed 5hours without going to any toilet. I suffered a lot in my trip and I don't recommend this bus for ANYONE.
Afonso Alexandre F.23 May 2021
Bus attendent was super rude and yelled at passengers. He spoke English but only made announcements in Bulgarian.
Good company, nice prices for the tickets.
Usually it is late, but this time was everything right.
Terrible late an no hygiene
the direction of the bus stop is wrong, as it stops outside the terminal. the bus was dirty, they don't offer even water being such a long trip
Noelia L.27 February 2021
Please dont use their service! I had been waiting for 3 hours in the coldness but in vain.
Even though I got an email that bus will be delayed by 1h30min, bus arrived 3h late. No one gave us any notification about bus being extra delayed. The trip was predicted to last 8h30min, we arrived after traveling for more than 10h30min because drivers stopped almost every 1.5h for smoke breake. And not one single person (including drivers or employee that works for companies info phone line) gave us any explanation or apologize.
Anđela B.21 February 2021
The bus arrived too late, and nobody of the staff spoke English to explain het situation.
One of the worst experiences. No masks, no higiene, rude and disrespectful staff, asking money for things that shouldnt be paid, not connected with their customer service. Try to aviod them
Company and bus drivers not connected. Cant really believe what company workers says, it may not be true when arriving to the bus. No masks, no higiene, rude driver, disrespectful. One of the worst experience with travelling
First bus was canceled and the next one didn't arrive yet alerady with 2 hours of delay
I am satisfied with the service from Hannover to Sofia.
Dimitar I.25 January 2021
We are dealing with a top professionnal company.
They didn t call me to tell me that the bus was going to arrive late. I was for more than two hours in the cold without any messages from them
Its ok, toilet not working, let the passengers knows if the bus is late
Mohammad S.24 December 2020
Very nice personal and hard working on keeping. All clients satisfied
Tufecciu E.24 December 2020
Staff doesn't speak English driver doesn't help opening /closing the carriages for bigger suitcases (even if its an older lady she has to bend down to be able to fix her luggage) staff is rude and unable to communicate in a capital city.
Don’t choose this company!!! Veeeeery low hygiene! Very rude drivers who wear their masks only on borders!!! Toilet didn’t work! I’m sure they won’t to repair it at all.
Very bad experience. Driver cannot speak English, no hygene, no masks and more than 2h late! It always seemed that the busdriver didn't knew where to go. I definitely do not recommend it. Take another way if possible!
I don’t recommend it at all
an unqualified travel staff did not speak a foreign language or English and did not make a single stop to eat and the bus toilet was not functional
Ramadan K.14 December 2020