Booking online specifically said that bus will have a toilet and large seats with leg room. None of this appeared to be true. The road from Warsaw to Lviv took almost 11 hrs. Bus arrived at 10:30 am when it was scheduled to arrive at 7 am. Border was not too busy, we were the 3 bus in line….
Hello. Booked the bus and it closed the doors in front of my nose when I arrived to the bus station and just left. Booked the next bus. We stopped somewhere area Katowice. Asked the driver how much time do we have to go and buy some sandwich - was told 15 minutes. After 15 minutes me and 2 more passangers came back, bus was gone and our stuff was staying in the middle of the street. How canseriouse company do such things???
terrible company, I was deceived, the bus did not arrive, but in the reference they said that the bus had already left, the money was not returned, terrible attitude towards tourists, I will not turn to this company again and I do not advise anyone
Не має інформації про кількість пасажирів. Не можливо вибрати місце при завчасному бронюванню квитка. Не вірна інформація про час подорожі. Пересадка до іншого автобуса без попередження. Гіршого сервісу й годі придумати, вірніше його відсутності. Не рекомендую!!
Если хотите испортить поездку, неприменно воспользуйтесь данным сервисов заказа билетов. Я купила билеты, в описании автобуса было сказано, что автобус с повышенным комфортом (туалет, XL кресла…)
После получения билета на почту, я связалась с перевозчиком и оказалось, что ни туалета ни повышенного комфорта нету. Я написала жалобу в техподдержку и менее чем за сутки до отправления мне пришло письмо на почту с сожалением и вопросом: «я хочу вернуть билеты или продолжить путешествие?»
Как вы думаете должен поступить сервис заказа билетов если не получил ответ на письмо…?
Правильно, сделать возврат средств без дальнейшего уведомления о возврате.
В итоге я, с двумя малолетними детьми пришла к автобусу, а нам сказали, что вас в списках нету. Вам оформлен возврат средств. Закрыли двери и уехали.
Итог: очень дорогой сервис, поддержка клиентов 0.
И кстати, прошло 4 дня, а деньги мне так и не вернули.
Opole to Poltava
26 June 2023
The bus was clean, it had charger for electronics on each seat and seats were comfy. What I did not like is that it was suppose to be direct Krakow - Brussels and did like 5-6 stops. But I do recommend SIMBAD
The drivers were very competent, helpful and friendly. And the coach was clean and comfortable.
But the big negative for me, was that my booking promised a toilet on the coach, and there was none.
This meant we had to have a toilet stop, which added quite a bit of time to the journey.
And the lack of an onboard toilet, for such a long journey, must have been difficult for some children and elderly people.
So please do not promise that onboard toilet, and then not provide it!
asked to give me a seat closer to the toilet, because I feel bad during the trip, my request was ignored and put at the very end of the bus for the last memto, I was very dissatisfied with the service. Despite the fact that there were free places where I asked.
In my ticket it said that this bus has everything. XL seats - they are not. Toilet in the bus - not there. Electric outlets - not there. Refreshments - not there. Wi-Fi worked only sometimes. TV - didn't work. Bus is old and not clean. The only good thing was the driver. Good driver and a good man. Got to Kiev almost on time.
Driver was extremely rude. He discriminated russian speaking people, by ignoring, answering in a rude manner. Both drivers left extremely bad impression. This way of communication should be absolutely forbidden. It's not about being unfriendly, they crossed border of law!
The trip was good. The information regarding the trip was only in Polish language, which I could not follow and I had to get the help from the co-passengers. English and German information could be included.
1) The driver charged me for the baggage (1 piece 150 sm / 23 kg) 150 Hryvnas - despite it was already included in the ticket
2) Toilet was not working and the timespan between stops was sometimes more than 4 hours - terrible
3) One of the drivers - was extremely unfriendly, rude, and evil
4) No information/announcements - where and when we will stop or any other info
5) No internet on the bus
6) Cell phone chargers - only for USB (no USB-c or ordinary socket) - I was unable to charge my Android
Yes, there is WiFi available on Sindbad buses! You'll be able to stay connected with friends and family, check social media and your emails throughout your trip. However, we recommend downloading your favourite films and programmes before your bus trip.
Yes, there are power outlets and USB plugs on Sindbad. Sit back, relax and enjoy your bus ride with all your favourite devices fully charged! Note that Sindbad might use replacement buses, so we recommend bringing a battery pack, just in case.
Yes, there is a toilet on Sindbad. The toilet is located at the back of the bus or near the middle. We recommend bringing hand sanitiser because most buses don't have running water. It is best to hold on to the rails when using the toilet in a moving bus.
Yes, Sindbad offers food and drinks on board. When you book your bus ticket on Busbud, you will be able to see if you will get a full meal or snacks and drinks for your desired departure.
Yes, you need a printed ticket to board Sindbad buses. Remember to print your ticket before you head to the station, as not all stations offer printing machines. Remember to carry a valid photo ID with you as it is needed to board the bus.
Only Certified Service animals are allowed on Sindbad buses. Unfortunately, your beloved pets are not allowed on the bus or in the hold of the bus.
Sindbad offers you a safe, reliable and comfortable bus journey. You will be able to enjoy Air conditioning, Standard seat, , , , Power outlets, Toilet, Wifi when travelling by bus with Sindbad.
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Busbud is a bus and train search tool – we include Sindbad routes, schedules and prices in our searches along with many other train and bus companies. You can compare prices, amenities and times by searching for a route. If you find a suitable trip, you can go ahead and get your Sindbad ticket from us. Note that train tickets sell out, Sindbad and other operators generally charge a lot more for last-minute tickets or for tickets bought in person.