I just try to change my trip and they tell me I can’t do that because I can’t go today in granda I change my plans but they wasn’t helping with nothing all was rubbishy

Excellent trip. A little difficult with language difference -little English spoken.

The driver was friendly & communicated well with us even though we don't speak Spanish. Thank you.

Bus was on time the. Journey was lovely

Very good trip, we came to Porto on time, realy good bus driver

Website said would be back at santander 1.50 pm got in 2.05 and missed my bus to zaragoza.

Everything was perfect, except for the driver. He was extremely unfriendly

Excellent but would like to be able to request the driver to stop near my destination on the way instead of a 20 kilometre return journey back Thanks

Everything was great, just safe belt was not working on my seat

The only problem I had was knowing if the bus stop was the right one there was no markings or anything

Bus was 90 minutes late. Everything else was good

Unbelievable service. The airlines should be so efficient. B

Missed my bus from poor time information!!

Very efficient bus service

The ALSA employee I worked with was OUTSTANDING. I was on a tight timetable and mistakenly booked a bus for the wrong day (Malaga to Granada), which I realized 15 minutes before the bus I needed was to depart. The employee quickly sorted it out and got me on the right bus. THANK YOU for being flexible and doing that!!

Excelente viaje de oporto s Vigo

I only gave ALSA 3 stars, this is mainly because the woman on the desk in Seville was incredibly unhelpful and just plain wrong in what she told me. I won’t bore you with the detail but she made what should have been a pleasurable journey pretty stressful. It turned out OK in the end but this was down to my common sense and lucky decisions on my part rather than professionalism on behalf of the staff member. Also the website does not reflect the current timetable!

Only one minor issue was the bus stop not having a number or sign on it to be more identifiable but other than that the service was brilliant and a great price.

Large comfortable seats with lots of room for legs. Good ac. Super quality!

Todo muy bien, pero el autobús paró en cada pueblecito existente e imaginario de España, lo que convierte un viaje que podría ser mucho más corto en un trayecto larguísimo.

Super quality bus. Very good ac and comfortable chairs.

The bus was older. Also quite full. It would have been nice to have been able to pre-select our seats. The free-for-all seat grabbing as people boarded the bus was unpleasant. Also there was a homeless person that smelled quite bad in front of me. You would think staff would have discouraged someone in that condition from boarding the bus.

I have never taken an ALSA bus that has been on time, and this was no exception. We were >45 minutes behind schedule on the way there and on the way back. This could have been completely avoided by not taking a 45 minute rest-stop break and by opening the bathroom on the bus!

Very good except no toilets as stated in amenities

To start with, when we put our luggage on the bus there was a lot of water leaking in to the storage, the driver didn’t have any time to check it and we had to put our bags in the water. I later wanted to use the bathroom but the zink was broken and when I pushed the button to get water to clean my hands I suddenly found myself in the middle of a fountain that sprayed water all over the toilet and me. As we travelled in the night we expected to get some sleep on the trip, this was impossible though due to long frequent stops where people went on and off the bus. Even though the first driver was stressed he was really friendly, worse was the second one who yelled at me rudely in Spanish (that I did not understand and someone had to translate) that I need to put my shoes on. I later red that it’s in your rules to keep the shoes on because of the other passengers. I find this completely outrageous, that you instead of kindly asking your passengers to show respect and have new and clean socks, as I did (!) you let your drivers become some kind of police demanding people to put shoes on in the middle of the night. After this it was impossible for me to sit in a nice sleeping position. Even so it would have been hard anyway since the driver put on a really noisy radio channel at 6.30 and was singing. I have travelled a lot with night busses and this was by far the worst experience. And not even a cheap price. I will never use your busses again.

Premium service was great, very attentive host and very comfortable coach

Best bus trip ever! I traveled from Madrid-León, the staff was super friendly, nice and welcoming. The temperature was perfect, seat was comfortable, got a nice sandwich and some snacks. Thank you!

Wifi did not work

Staff does not speak English

Everything was great. Quality ride