My bus was very late, after one stop the air conditioning broke down, a bus got promised to us one hour later. This bus has never arrived. I got rescheduled only eight hours later. It was terrible I had to wait so long and it was very frustrating. I arrived at Miami 12 hours late and missed many appointments. Out of expected 34.5 hours of traveling, it turned out to be 51 hours. It was so exhausting.
There were a lot of empty seats, so I was able to stretch my legs.but unfortunately there was a bad urine smell from the bathroom, because I was seated in the back. Couple hours later, I changed my seat and it didn’t smell there. Overall, not bad experience.
It was originally a 30 hr trip and it was over 8hrs late
The worst experience in my life. It was awful.
The overall trip was nice from New York to miami. time schedule compliance on point. Just wish seat was more comfortable. And internet stable. As for a long trip of that nature customers would definitely like to be entertained with their computer and cellphone by being connected to the internet. When they can't it is kind of boring to travel that long way doing nothing but looking through the window.
Guy Freddy M.11 February 2019
Sheena P.29 December 2018
The WiFi service was horrific. We only had service for approximately the first quarter of the journey and even then the connection was unsatisfactory. Also, one of the Greyhound representative was rude and abrasive when I attempted to board the bus in Orlando.
The worst trip in history. The staff treated us badly in all the stops.
Angela Z.23 December 2018
Pretty much very good I would choose greyhound again
Abesolutely horrible. Stopped in Richmond to switch drivers and new driver was over 2 hours late. Had to cancel trip and go home
When we reached Richmond, no bus going South. Why they did not say so in NY, so I did not have to take that unnecessary trip?
Eddy Frantz E.14 September 2018
The experience was good however a bag was lost despite another making the trip safely and staff were unhelpful when asked how we could rectify this. When we phoned the destination bus station there was never any answer and the helpline of the main greyhound station couldn't find out why no one was responding
My bag went missing on the way. No explanation as to where it went. Staff on site no help at all. Numbers for stations ring out. Still hasn't been found.
Elizabeth R.21 August 2018
The worst ride I ever been on so many delays for 6 hours had me stranded in a city I’m not from for six hours
Very long trip but we knew before we went on so it was a great trip
Seria bueno tener pe5sonal que hablen españok
The worst experience ever! Waited 4 hours in Richmond, Virginia for a bus driver. I was suppose to leave at 6:25 but left at 10:30. No one in Richmond made an announcement that the bus to Maimi was boarding, if I didn’t kept going back and forth from the gate to the front desk I would have missed my bus. Never again will I be riding on the greyhound again! The people at the information desk were rude in Richmond, everywhere else I stop they were nice. The bus drivers some where friendly and some just seemed miserable.
Very displeased. First driver was falling asleep, slamming on the brakes every few minutes. The layovers were never the amount of time they said theyd be. They put us on a bus, drove 5 minutes, Then said it was “unsafe” and turned back. Had to switch buses. If it was unsafe why put anyone on it at all! And they lost my luggage. 1/10. Would not recommend to someone I hated.
Maybe I was unlucky: was my first time with greyhound and the bus were late 3 hours (but for the traffic so in not under control). What can be under control is the clean if the bus and the behavior of the stuffs: I changed 3 buses and all of them where dirty and one without air conditioning. But what hurtes me more is the behavior of most part of the staff: no patient at all, look frustrated and with no joy to do the job and help the client. At least the ticket is cheap.
Bus drivers were rude
Tishara D.24 February 2018
trash, +4 hour delay
Ezekiel B.22 December 2017
atendentes antipaticos nos balcoes de venda. acho que nao seria necessario sair do Bus em todas as paradas.
Franciele F.5 December 2017
Excellent with time. Would travel with them again.
Randolph P.12 October 2017