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Intercape phone number: +27213804400
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Amenities on Intercape buses
Entertainment (No Wifi)
Intercape’s Coverage in Numbers
Intercape Bus classes
Intercape User Reviews
3.7 out of 5 stars
User reviews from travelers who booked their tickets with Intercape
Ratings and Reviews (30)
Intercape gives a bus service of quality that is above the quality of bus services by other bus companies ...
A good company that has never disappointed me before except for today when the bus was very late. Glad though that the company communicated that they had encountered an issue with the bus instead of leaving us to wonder what was going on.
They service on the bus was bad. People allowed their kids to occupy sears even though they did not pay.I bought a ticket for my child but she had to sit on my lap for 5 hours.The driver was unwilling to address the situation.I will not consider Intercape as a option for travel in future
Service not consistent. Great service on my return trip, but poor on my way to Durban. First boarded a wrong bus as my ticket was not checked in Bethlehem. Was rudely referred to as the Bethlehem lady and threatened to be dropped at whatever station if the bus got full as I was in the wrong bus. But I presented my ticket and it was not checked. This bus got to my station at the time that I was supposed to board. I had no way of checking if it was correct or not. My return trip was blissful and the crew was very professional.
One of the drivers was rude. Instead of helping me unfasten seat belt do it could buckle nicely he hung it over me. When I asked if that not be fixed he said I shouldn’t tell him what to do. On another occasion the same driver was yelling at one of the customers who could not come back to the bus on time because she was still waiting for her order.
I got to the bus station almost ten minutes before 21h00 did my luggage check in and proceed to the almost 5 minutes before 21pm and bus just left me i even bang on the body but the driver speed off,luckily the staff member who did my check in was a witness in to the incident and had to speak to the next bus to let me in as i was flying out of the country on Friday around 08H30 am otherwise i was going to miss my flight
I hated the whole experience. The bus was dirty and it got to Pretoria close to 10am when it was supposed to be there at 7am ish. They had so many pick up and drop-offs. I wouldn't use their services again due to this bad service.
The fact that the bus was so late almost made me miss my flight, so that was very disatisfactory. However the support staff were very easy to reach and helpful providing updates on timings. I was happy that the bus had usb chargers too. Overall it was a mixed experience
The bus broke down in Kroonstad, we waited for 5 hours there and we were still 2 hours away from Joburg. Intercape should send another bus to where one gets stuck if it's 3 hours and less away from the pickup point. Or buses should have mechanics travelling with them. Or better yet, intercape should service their buses.
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Intercape Popular Routes, Destinations and Stations