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User reviews from travelers who booked their tickets with ETM
4.4 out of 5 starsGood service, save travel andere excellent value for money!
Very comfortable bus. Kind staff. 10 minutes late is understandable, because a ferry was involved in the trip...besides, this is Latin American time!
One of the most comfortable over-night buses I had. Slept very well! Bus was a bit late, and maybe a bigger breakfast could be served
Very comfortable smooth bus. Everything worked including the USB socket. Good temperature ...neither too hot nor too cold.
Please consider fixing the usb ports on the seats, most of them were broken
The bus was excellent but the terminal at Santiago was chaotic and very hard to work out what bay the bus was departing from, particularly if you dont speak spanish.
asientos muy cómodos. Tripulación muy acogedora
Nice modern bus with large reclining seats. Staff very professional; bathroom kept clean.
Outstanding bus; modern, comfortable, and very clean. Staff was very professional. A huge plus was the ability to use an electronic ticket (which is how I chose ETM over its competitor.
Very disappointed with ETM. Tv screens didn't work. Not even the big ones. When I asked about them I was told not to complain as they never work... No food served on this long journey. Only biscuit and black sweet coffee for breakfast... Really?... The only thing good about it is that seats where good and bus was on time. I'll never use them again. And I'll be writing posts online to advise to avoid. Horrible service for this price. We had better service and food served on short journeys with other companies. Gustaw
ETM is my absolute favourite - great buses, great staff.
Buses ETM is my absolute favourite - very high quality - too bad they only serve the Lake District in Chile.
Another excellent ride, in an excellent seat - I love these long distance buses. ETM have by far the best looking buses and are also very comfortable. My favourite so far.
Very comfortable bus.
I am tall, so the seat was a little short. Intermittent toilet paper in the WC and no WiFi. But great staff, good price, and quick trip.
One of the nicest buses I have ever been on. Departed and arrived exactly on time, even during the 9 hour journey from Concepción to Puerto Montt. So comfortable!
Very comfortable bus. Arrived almost on time despite many roadworks.
Very comfortable. Will look to travel ETM again.
Very nice bus, great legroom, nice toilet. Food is provided is a bit of an overstatement for a coffee and some crackers.
Professional and courteous staff. No toilet paper available when needed.
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