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User reviews from travelers who booked their tickets with Cruz del Sur4.2 out of 5 stars
Super clean and nice
We took a bus from Ica to Lima (Peru), the bus was coming from another town and would stop in Ica to drop and pick up some passengers. First the bus were late, the attendant told us it would take approximately 1h more to arrive amd suggested to take another bus that would arrive Lima later than the original one, so we decided to not take, because waiting for 1h we would not arrive more late than the suggested one. Second the bus was late for almost 2h! Other words, if she had told us the bus would be more than 1h we supposed to take the suggested one, but she didn't tell. Third, when we took the bus, our seats were disgusting, it was dirty and with rubbish from the old passengers. Fourth, the bus attendant was very unhelpful, she just trow the food on our face and were unfriendly...
The bus was stuck for 5 hours,the crew said it will take a few minutes, and after the problem was solved, the estimation time to destination was wrong
Great trip. Very comfy.
punctual and good service
Comfortable clean buses with individual movie screens, phone chargers, comfy reclining seats, blankets and pillows. Comparable to business class on a plane.
The bus arrived two and half later. That was sad.
Comfy seats, on time, lovely hostess.
Best bus experience I've had. Very comfortable. Staff on board was excellent. Proper first class service!
When I booked online it said there was free WIFI and a hot meal provided, neither of which was true. There was also no english options on the TV, besides subtitles. The stewardess on the bus only spoke Spanish and was fairly rude and not helpful at all.
Rear toilet was very smelly
Bus was very comfortable and meals were good excluding breakfast. Only major complaint was that the bus was way behind schedule.
The lady in the bus was very very unfriendly. Actually very rude. The bus was delayed for more than an our without any reason
3 hours delayed No additional drink or any guesture
Everything was good. The bus was a little hot though.
The bus got late than expected but it was an extremely good service
Great driver. Comfortable seats. Easy checkin/out. Great price
Bus departed +30 minutes late and no one let us know why orhow long we'd have to wait
We booked a bus trip from Ica to Arequipa. We book 3 seats together including 2 window seats. When we got our tickets we were all seated really far apart and none of us had window seats. When we asked the staff about it they were pretty rude and unhelpful. Bus was quite punctual and included basic meals but they were pretty terrible. Would not use this company again.
Great vehicle. Comfortable Seats. Quick trip on time. Co venient terminal in Lima. Lounge B was really nice. Outlets to recharge. Take your lunch and water.
Overall it was a good experience. We enjoyed the bus amenities very much. Only the bad things was lack of a hot meal (which was included in our tickets) and 1 hour extra of the time of arrival.
Toilet on bus was not very clean. Asked to turn up to check in 30mins early but no bags were checked in till 7.55am it was to be an 8am departure. Left at 805 bags loaded. Driver was very good
Everything was OK except for the air conditioning, too warm.
I was disappointed with the lack of air conditioning on the bus otherwise it was a satisfactory service.
The bus was over 1 hour late, which disrupted our schedule. The service was outrageous and discriminating !!! I have moved so I can sit next to my mom. After assigned seat I sat next to a stranger. Everyone would rather have sat down at Mama's free seat. The staff then refused the food and drinks and additionally discriminated and made me feel bad. Over all the service was terrible
Excelent. The snack could be better
Comfortable seats, on schedule, great service
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