Was not direct, stopped multiple times and all lights were switched on every time. Meaning it was almost impossible to sleep. Seat allocations weren't followed or enforced by staff which led to confusion among the passengers in the early hours of the morning. Not ideal.
Such a good service! My friend and I missed our bus because of traffic to the station. But the sweet people at AU said that we could just take the next bus, without buying a new ticket. They really tried to help us, even tho we can’t speak Spanish and it was a problem to understand each other.
The aircon on the bus was turned down way too cold. It's enough to make one sick as it's such a drastic change to the outside temperature. I was wearing long pants, socks, 2 jerseys and a blanket and still I was cold. The bus either needs to provide blankets to its commuters or have the aircon at a sensible temperature. It felt like it was 16 degrees and outside it was 30.
Another thing is that the window seats have a piece of metal where an arm rest should be and it's extremely uncomfortable!
Also, the seats do not recline at all... they have a lever to allow them to go back but they don't stay there!
Hi, I was robbed during the bus ride, they stole my wallet and already made a transaction! Other than that, the bus was freezing cold and my friend almost left the bus because of that. The AC was way too strong. Furthermore, the busdriver listened to very loud music which was annoying and it disturbed my friend’s sleep. Overall the ride was peak!
The night-bus to Palenque is long, but it was pleasant! There were a few toilet breaks and only one stop/search (an army man and his female colleague/associate came onboard to check passports + visas).
Even though staff spoke very limited English, everyone was still courteous and friendly and were able to give me basic information.
The bus was clean and comfortable. The passengers were quiet, except for the young girl sitting in the back row singing quite loudly. At least she had her headphones on and was thoroughly enjoying herself like she was on a stage.
it was terribly cold on the bus! the driver kept turning on the air conditioning, people were shivering, even blanket and a sweatshirt was not enough. I absolutely don't understand, the driver must have seen it. The air conditioning was very noisy, seats soaked, hard and old. horror for that money. It can't be compared to an ADO bus.
The staff at the station wanted to search my bag which has never happened before in Mexico, and when they found my rolling tobacco they wanted me to put my bag in the hold even though it fits between my legs, when I asked why and they couldn't give me a reason they let me carry my bag on as normal. Just a bit awkward and rude
Overall a pretty good experience on the bus. Only thing is that there was no bathroom on the bus itself, and no wifi. These are not major issues but I felt like for what I paid these things should have been included.
Yes, you will be able to enjoy a WiFi connection on AU buses! Chat with friends and family, check your social media and emails but keep in mind that streaming is limited so we recommend downloading your favourite films and programmes before your trip.
Are there power outlets or USB plugs on AU?
Yes, there are power outlets and USB plugs on AU. No need to fear running out of battery during the best part of your film! Note that AU might use replacement buses, so we recommend bringing a battery pack, just in case.
Does AU have a toilet on board?
Yes, AU has a toilet on board. The toilet is located at the back of the bus or near the middle. Remember to bring hand sanitiser with you, as most buses do not have running water.
Does AU offer meals or snacks during the bus trip?
Yes, you will be able to enjoy food and drinks when travelling with AU. When selecting your AU departure on Busbud, you will be able to see if you will get snacks or a full meal.
Do you have to print your AU bus ticket?
No, you don't need a printed ticket when travelling with AU. Simply show your ticket on your phone along with a valid photo ID to board the bus. You will receive your e-ticket by email when booking on Busbud.
Does AU allow pets on board or in the hold of the bus?
Only Certified Service animals are allowed on AU buses. Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with AU.
What are the amenities on AU buses?
When taking the bus with AU, you will be able to enjoy Air conditioning, Standard seat, , Power outlets, Toilet, , Wifi. AU offers a best-in-class experience to all travellers so you're sure to have a pleasant bus trip.
Why choose Busbud?
The Best Way To Book Bus and Train Tickets
Busbud is a bus and train search tool – we include AU routes, schedules and prices in our searches along with many other train and bus companies. You can compare prices, amenities and times by searching for a route. If you find a suitable trip, you can go ahead and get your AU ticket from us. Note that train tickets sell out, AU and other operators generally charge a lot more for last-minute tickets or for tickets bought in person.