Was not direct, stopped multiple times and all lights were switched on every time. Meaning it was almost impossible to sleep. Seat allocations weren't followed or enforced by staff which led to confusion among the passengers in the early hours of the morning. Not ideal.
Such a good service! My friend and I missed our bus because of traffic to the station. But the sweet people at AU said that we could just take the next bus, without buying a new ticket. They really tried to help us, even tho we can’t speak Spanish and it was a problem to understand each other.
The aircon on the bus was turned down way too cold. It's enough to make one sick as it's such a drastic change to the outside temperature. I was wearing long pants, socks, 2 jerseys and a blanket and still I was cold. The bus either needs to provide blankets to its commuters or have the aircon at a sensible temperature. It felt like it was 16 degrees and outside it was 30.
Another thing is that the window seats have a piece of metal where an arm rest should be and it's extremely uncomfortable!
Also, the seats do not recline at all... they have a lever to allow them to go back but they don't stay there!
Hi, I was robbed during the bus ride, they stole my wallet and already made a transaction! Other than that, the bus was freezing cold and my friend almost left the bus because of that. The AC was way too strong. Furthermore, the busdriver listened to very loud music which was annoying and it disturbed my friend’s sleep. Overall the ride was peak!
The night-bus to Palenque is long, but it was pleasant! There were a few toilet breaks and only one stop/search (an army man and his female colleague/associate came onboard to check passports + visas).
Even though staff spoke very limited English, everyone was still courteous and friendly and were able to give me basic information.
The bus was clean and comfortable. The passengers were quiet, except for the young girl sitting in the back row singing quite loudly. At least she had her headphones on and was thoroughly enjoying herself like she was on a stage.
it was terribly cold on the bus! the driver kept turning on the air conditioning, people were shivering, even blanket and a sweatshirt was not enough. I absolutely don't understand, the driver must have seen it. The air conditioning was very noisy, seats soaked, hard and old. horror for that money. It can't be compared to an ADO bus.
Yes, there is WiFi on AU! We recommend downloading your movies or favourite shows before your bus trip, as the WiFi can lose its connection in rural areas. No worries, you'll still be able to check your emails and social media during your trip.
Yes, there are power outlets and USB plugs on AU buses. No need to worry about running out of battery in the middle of your favourite movie. You'll also arrive at your destination with all your devices fully charged.
Yes, there is a toilet on all AU buses. The toilet is generally located at the back of the bus or near the middle door. Most bus toilets do not have running water, so we recommend bringing hand sanitizer with you.
Yes, AU offers food and drinks on board. When booking on Busbud, you will be able to see if a full meal or only snacks are offered for your desired departure.
No, no need to print your AU ticket! Simply show your e-ticket on your smartphone along with a valid photo ID to board the bus. Your e-ticket will be emailed to you when you book on Busbud.
Only Certified Service animals are allowed on AU buses. Pets are not allowed on the bus or in the hold of the bus.
When travelling with AU, you will be able to enjoy Air conditioning, Standard seat, , Power outlets, Toilet, , Wifi. AU will offer you a reliable, safe, and comfortable bus trip!
Why choose Busbud?
The Best Way To Book Bus and Train Tickets
Busbud is a bus and train search tool—we include AU routes, schedules and prices in our searches, along with many other train and bus companies. You can compare prices, amenities and times by searching for a route. If you find a suitable trip, you can go ahead and get your AU ticket from us. Note that train tickets sell out, AU and other operators generally charge a lot more for last-minute tickets or for tickets bought in person.